Rawan Elbanna
Moseley
Summary
Customer-focused and practiced Cashier known for speed, accuracy and versatility, with eagerness to learn and master new processes. Team player committed to delivering clear and relevant financial data to right people at right time. Proactively anticipates needs, steps up to develop useful reports and enthusiastically helps recipients understand and apply complex submittals. Detail-oriented Assistant Bookkeeper with 4 years of complex financial support experience as part of large financial team. Notary public with proven experience maintaining clear, complete and accurate financial records for public and private organizations. Dependable professional with history of winning full respect and confidence of management. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Scooper
Gelati Celesti
07.2024 - Current
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Increased sales through upselling additional toppings and menu items to customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Processed payments on cash register and counted back bills and change to patrons.
- Served and scooped ice cream, following sizing specifications.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Performed daily cleaning duties including mopping floors and wiping down and restocking counters
- Displayed a positive attitude while working with customers and coworkers alike.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Recommended flavor combinations to enhance customers' dining experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Demonstrated attention to detail when preparing orders, ensuring accuracy and consistency in presentation.
- Followed all health code regulations to ensure product quality and safety standards were met.
Customer Service Associate
Kohls
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Operated cash register, credit card machine, POS system, and other electronic equipment accurately and efficiently.
- Counted cash and closed out cash registers at end of the night.
- Trained new team members in cash register operation, stock procedures, etc.
- Preserved appearance of store by arranging and replenishing displays and merchandise rack.
- Follow company security procedures for handling large sums of money.
Bookkeeping Assistant
Liberty Services
06.2020 - Current
- Maintained accurate records of financial transactions and organized ledgers.
- Verified accuracy of invoices and other accounting documents or records.
- Processed accounts receivable and payable and handled bank reconciliations.
- Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
- Generated monthly financial statements for internal use.
- Monitored accounts to ensure payments are up to date.
- Recorded journal entries into the accounting system software program.
- Developed procedures for efficient data entry processes to maintain accurate records.
- Performed month-end closing activities including preparation of accruals and adjusting entries as needed.
- Calculated payroll checks based on hours worked, taxes, insurance premiums.
- Reviewed vendor contracts for compliance with company policy.
- Ensured compliance with federal, state and local tax laws concerning payment of taxes.
- Processed payroll, numerous electronic deposits and employee pay adjustments.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Processed documents within anticipated timeframes to assist senior leadership.
- Handled bi-weekly payroll services for [Number] employees.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Prepared and processed payrolls.
- Performed bookkeeping and accounting consulting services.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
Cashier
Zaxbys
08.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
Education
Bachelor of Science - Double Major: CRJS And HSEP
Virginia Commonwealth University
Richmond, VA05-2026
High School Diploma -
Glen Allen High School
05-2023
High School Diploma -
Hermitage High School
Glen Allen, VA05-2023
Skills
- Financial Reporting
- Client Billing
- Account Reconciliation
- Customer Relations
- Payroll Liability and Deductions
- Data Entry
- Precision and Accuracy
- Bookkeeping Support
- Microsoft Office
- Critical Thinking
- Handling Confidential Materials
- Cash Management
- Analytical Reasoning
- Relationship Building
- Financial Management
- Time Management
- Statement Review
- GAAP Principles
- Customer Service
- Returns Processing
- Merchandise Restocking
- Daily Reporting
- Inventory Management
- Order Taking
- Cleaning and Sanitizing
- Customer Service Excellence
- Scanner Operations
- Issue Resolution
- Time Management Skills
- Ordering and Stocking
- Loyalty Program Promotion
- Guest Inquiries
- Conflict Resolution
- Physical Assessment
- Presentation Skills
- Communication
- Skill Development
- Physical Conditioning
- Student Engagement
- Public Speaking
- Lesson Planning
- Curriculum Development
- Reliability and punctuality
- Work ethic and integrity
- Payroll processing
- Motivation and initiative
- Flexible schedule
- Patience
- Multitasking
Affiliations
- Martial Arts
- Swimming
- Journaling/Writing
- Cooking
- Hiking/Walking/Biking
- Arts
- Music
- Gymnastics
- Cosmetics
Languages
English
Professional
Arabic
Professional
Spanish
Limited
Timeline
Scooper
Gelati Celesti
07.2024 - Current
Customer Service Associate
Kohls
02.2024 - Current
Cashier
Zaxbys
08.2022 - 12.2022
Bookkeeping Assistant
Liberty Services
06.2020 - Current
Bachelor of Science - Double Major: CRJS And HSEP
Virginia Commonwealth University
High School Diploma -
Glen Allen High School
High School Diploma -
Hermitage High School
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