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Associate Principal Engineer

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Detail-oriented professional with a knack for building rapport and exceeding client expectations. Proven ability to serve as the first point of contact—resolving issues, executing transactions per process, and escalating complex concerns. Adept at juggling multiple screens, documenting insights for operational enhancements, and collaborating with cross-functional teams.


  Results-driven Sales Executive and Customer Service Representative with over 7 years of experience delivering exceptional service and driving customer satisfaction. Skilled in managing customer interactions, resolving issues efficiently, and strengthening client relationships through effective communication and empathy. Proven ability to maintain high satisfaction levels, foster customer loyalty, and support overall business growth.


Reliable, hardworking and experienced Customer Support Specialist with over 6 years of experience in fast past call center environments, including remote roles. Skilled in using multiple systems, troubleshooting problems, resolving technical and billing issues and assisting in team training. Able to multitask across call, emails and chats while staying focused on customer satisfaction and efficiency.

Results-driven professional with a proven track record of advancing from entry-level to senior roles across diverse industries. Known for adaptability, continuous learning, and strong team collaboration, with a commitment to contributing to a productive and professional work environment. I am also pursuing my A.A in Network Administration at Devry University, where I’m maintaining a 3.75 GPA while working full-time in a field outside of my area of study. I have been named to the Dean’s List for five consecutive semesters, and I am on track to graduate with Honors. Balancing my academics with full-time employment has strengthened my time management, discipline, and commitment to growing professionally in IT and networking fields.

Rayviana Roundtree

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FT- Pharmacy Care Representative

FT-Support Coach / Customer Service Representative

PT - Enterprise Care Center Representative

CONTRACTED - Customer Service Representative

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High School Diploma -

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FT- Pharmacy Care Representative

FT-Support Coach / Customer Service Representative

PT - Enterprise Care Center Representative

CONTRACTED - Customer Service Representative

High School Diploma -

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