Raymond Heine

• Oversaw daily operations of parts sales department, ensuring efficient inventory management and order fulfillment.
• Managed logistics with shipping and receiving.
• Managed accounts to retain existing relationships.
• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Trained and mentored staff on best practices for customer engagement and product knowledge.
• Analyzed sales trends to optimize stock levels and reduce excess inventory costs.
• Collaborated with marketing team to create promotional materials that enhanced product visibility.
• Established relationships with suppliers to secure competitive pricing and improve product availability.
• Led initiatives to streamline processes, resulting in improved order accuracy and customer satisfaction rates.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
• Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
• Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
• Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
• Led a team of sales associates to consistently surpass monthly sales goals.
• Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
• Ordered parts for customers, repair shops, and service departments for use in outdoor power equipment.
• Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
• Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
• Supervised and trained staff on product knowledge and customer service.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
• Provided timely, insightful and accurate reports to upper management.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Led sales team to exceed monthly targets through effective training and mentoring.
• Implemented inventory management system to optimize product availability and reduce delays.
• Analyzed customer feedback to refine service offerings and improve overall satisfaction.
• Developed sales strategies that enhanced team performance and increased revenue streams.
• Fostered a positive team culture focused on collaboration, accountability, and continuous improvement.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Checked store merchandise regularly for proper display and replenishment.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

• Diagnosed and repaired small engine issues on various lawn equipment models.
• Conducted routine maintenance to ensure optimal performance of mowers and outdoor power tools.
• Main technician for two-cycle technician

Got the position with an internship through the Virginia Beach VoTech center