Raymond Nelson

Dedicated, compassionate professional with proven experience supporting individuals in residential care settings.

• Led and supervised staff, ensuring consistent, high-quality care.
• Promoted independence and full community inclusion for residents.
• Ensured safe medication administration and timely medical follow-up.
• Maintained resident dignity, privacy, and rights with a strong person-centered focus.
• Upheld all health, safety, and organizational standards with professionalism and integrity.
• Collaborated effectively with families, staff, and external agencies to support individual goals.
• Represented the organization with professionalism in both the home and the community.

• Handled high-volume inbound calls to schedule residential service and maintenance appointments with efficiency and professionalism.
• Coordinated technician dispatching based on location, availability, and urgency to ensure timely and effective service delivery.
• Maintained and updated the customer database, ensuring accurate records and smooth scheduling operations.
• Made proactive outbound calls to confirm appointments, follow up on service, and enhance customer engagement.
• Collaborated with dispatch team members to support a positive, solutions-focused team environment.
• Provided exceptional customer service, resolving issues promptly and maintaining a high level of client satisfaction.

• Engaged potential customers through direct door-to-door outreach, introducing products and identifying home improvement needs to generate qualified leads.
• Built strong rapport with homeowners, fostering trust and presenting customized solutions for exterior home renovations.
• Delivered persuasive, benefits-focused product pitches, confidently representing DaBella’s offerings and value proposition.
• Consistently met and exceeded individual sales goals, contributing to overall team performance and growth targets.
• Participated in regular team meetings and training sessions, sharing insights, refining techniques, and aligning with company objectives.
• Maintained high energy and resilience in fieldwork, walking and standing for extended periods while canvassing assigned neighborhoods.

• Developed and executed brand strategies to enhance market positioning.
• Conducted market research to identify consumer trends and preferences.
• Collaborated with cross-functional teams to align marketing initiatives with business goals.
• Managed social media presence, increasing engagement through targeted campaigns.

Key Responsibilities:

• Supported the planning and execution of dynamic retail marketing campaigns, driving brand visibility and product engagement.
• Interacted directly with customers to promote products, enhance brand awareness, and create memorable in-store experiences.
• Built and maintained strong customer relationships, contributing to increased retention and overall satisfaction.
• Collaborated closely with team members and top performers across departments, fostering a high-performance, team-oriented environment.
• Actively participated in leadership development and management training programs, preparing for future growth and advancement.