RAYMOND NELSON
Alexandria
Summary
Compassionate and results-driven Residential Supervisor with extensive experience in residential mental health and human services settings. Proven leader skilled in staff supervision, client care coordination, crisis intervention, and regulatory compliance. Recognized for excellent communication, problem-solving, and the ability to maintain safe, structured, and therapeutic environments. Demonstrates commitment to professional integrity, person-centered care, and operational excellence. Highly adaptable with flexibility to work evenings, weekends, and provide shift coverage as needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential House Manager
AMFM Healthcare
Vienna
01.2025 - Current
- Lead day-to-day operations of a residential mental health facility, ensuring a safe, structured, and therapeutic environment
- Supervise, train, and support direct care staff; maintain appropriate staffing coverage for all shifts
- Oversee medication administration and medical follow-ups in collaboration with nursing staff
- Ensure compliance with DBHDS, Joint Commission, and organizational policies
- Serve as primary point of contact for staff, clients, and families
- Promote client dignity, independence, inclusion, and recovery-focused care
- Maintain facility standards for cleanliness, safety, and organization
- A Mission for Michael
Mental Health Technician
AMFM Healthcare
Northern Virginia
10.2023 - 12.2024
- Provided direct, compassionate support to clients in a residential mental health setting
- Coordinated and transported clients to clinical, medical, and therapeutic activities, ensuring safety and punctuality
- Documented client behaviors, group participation, and pass-downs using BestNotes EHR
- Monitored and documented client self-administration of medications in eMAR; communicated side effects to nursing staff
- Facilitated recovery-focused groups and treatment plans per program policies
- Conducted observation rounds to ensure client safety and treatment compliance
- Assisted with new client orientations, emergency preparedness, and residence upkeep
- Responded to crisis situations using therapeutic communication and de-escalation techniques
- Maintained strict adherence to Joint Commission, Infection Control, and Environment of Care standards
- A Mission for Michael
- Promoted to Residential Supervisor
Direct Support Specialist
BrightStar Home Health Care
Fairfax
10.2022 - 10.2023
- Delivered individualized, client-centered care tailored to each client's health and behavioral needs
- Assisted with activities of daily living, hygiene, nutrition, and household tasks
- Monitored and reported physical and behavioral changes to supervisors
- Maintained accurate documentation and supported collaborative team care
- Contributed to a positive team dynamic through communication and best-practice sharing
Shelter Support Specialist
Northern Virginia Family Shelter
Manassas
09.2021 - 09.2022
- Provided direct support to individuals and families in crisis situations
- Maintained detailed documentation of client interactions and incidents
- Acted as liaison between clients and internal teams to ensure timely communication
- Responded to escalated situations professionally while maintaining safety and dignity
- Mentored newer staff and supported team development
Direct Support Professional
ServiceSource
Virginia
05.2020 - 08.2021
- Supported individuals with daily living skills while promoting independence and inclusion
- Assisted with crisis intervention and behavioral support
- Documented progress notes and reported changes to interdisciplinary teams
- Facilitated community integration and social activities
- Maintained clean, safe, and supportive living environments
Education
Bachelor of Science - Marketing
Accra Technical University
Skills
- Residential Program & Facility Operations
- Staff Supervision
- Training & Scheduling
- Client Care & Advocacy
- Crisis Intervention & De-Escalation (CPI)
- Professional Communication & Active Listening
- Conflict Resolution & Problem-Solving
- Client Intake
- Discharge & Transition Coordination
- Electronic Health Records (BestNotes)
- EMAR Documentation
- ADP Timekeeping & Payroll Management
- Regulatory Compliance (DBHDS, Joint Commission, HIPAA)
- Customer Service Excellence (Clients, Families, & Staff)
- Incident Reporting & Quality Assurance
- Team Collaboration & Interdisciplinary Coordination
- Time Management & Multitasking in Fast-Paced Environments
- Operational Support: Scheduling, Inventory, & Logistics
Certification
- CPR / First Aid (Adult & Child)
- CPI - Nonviolent Crisis Intervention
- Medication Administration Certification (MAC / Med Tech)
- HIPAA Privacy & Security Certification
- Joint Commission Readiness Training
Timeline
Residential House Manager
AMFM Healthcare
01.2025 - Current
Mental Health Technician
AMFM Healthcare
10.2023 - 12.2024
Direct Support Specialist
BrightStar Home Health Care
10.2022 - 10.2023
Shelter Support Specialist
Northern Virginia Family Shelter
09.2021 - 09.2022
Direct Support Professional
ServiceSource
05.2020 - 08.2021
Bachelor of Science - Marketing
Accra Technical University