Raymont Lynch
Richmond
Summary
Experienced customer relations analyst with a decade of expertise in boosting customer satisfaction and optimizing operations in multiple sectors. Proven ability to utilize CRM software for enhanced service delivery and improved account retention rates. Strong skills in cross-functional teamwork and process enhancement, focusing on team training and quality assurance. Actively pursuing a Bachelor's Degree in Business Analytics to advance analytical proficiency.
Overview
20
20
years of professional experience
Work History
General Operator
Dupont
Richmond
10.2022 - Current
- Maintained safe work environment by adhering to standard operating procedures (SOPs).
- Achieved daily production targets through effective collaboration with team members.
- Engaged with cross-functional teams, including engineering and quality control, to resolve issues.
- Executed job assignments as directed by supervisors or lead operators, ensuring compliance.
Customer Relations Analyst
Carmax
Richmond
11.2020 - 10.2022
- Contributed ideas for improving products based on frequent interaction with customers' needs and preferences>
- Trained new team members on best practices for handling difficult customers.
- Achieved monthly targets for call volume while maintaining high quality standards.
- Identified trends in customer feedback to inform product development and service enhancements.
Inside Sales Representative
Alfa Laval
Richmond
09.2005 - 11.2020
- Leveraged CRM software to track sales activities and manage customer relationships.
- Generated accurate reports on sales performance to inform strategic decisions.
- Participated in trade shows and conferences to generate leads and strengthen industry connections.
- Collaborated with sales team to exchange best practices and successful strategies.
- Implemented follow-up strategies that nurtured leads and converted them into customers.
Education
Bachelor of Arts - Business Analytics
Virginia Union University
Richmond, VASkills
- Data interpretation
- Customer engagement
- Teamwork and project coordination
- Microsoft Excel skills
Timeline
General Operator
Dupont
10.2022 - Current
Customer Relations Analyst
Carmax
11.2020 - 10.2022
Inside Sales Representative
Alfa Laval
09.2005 - 11.2020
Bachelor of Arts - Business Analytics
Virginia Union University