Raynesha McKee
Virginia Beach
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Ship Store Associate
Navy
Virginia Beach
07.2018 - Current
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
Customer Service Representative
Concentrix
Tuscaloosa
05.2021 - 01.2022
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Customer Service Representative
Continuum
Tuscaloosa
03.2020 - 04.2021
- Assisted with refilling mail order prescriptions.
- Answered incoming calls promptly and courteously.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL08-2018
Skills
- Inventory management
- Cash handling
- Visual merchandising
- Stock replenishment
- Employee training
- Customer service
- Communication skills
- Retail marketing
- Multitasking and organization
- Strong teamwork
- Quality assurance controls
- Verbal and written communication
- Sales closing
- Customer relations
- Data entry
Timeline
Customer Service Representative
Concentrix
05.2021 - 01.2022
Customer Service Representative
Continuum
03.2020 - 04.2021
Ship Store Associate
Navy
07.2018 - Current
High School Diploma -
Edward H. White High School
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