Rayshad Lindsay
Palmyra
Summary
Results-driven project lead with experience in managing cross-functional teams and delivering innovative solutions. Known for analytical skills and technical support expertise, driving improvements in product functionality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Product Expert
Working Solutions
Plano
05.2025 - Current
- Collaborated with team members to resolve complex product issues, improving overall product reliability.
- Responded to customer inquiries across multiple communication channels, enhancing customer satisfaction.
- Provided detailed product knowledge to enhance customer engagements.
- Resolved customer inquiries regarding product features, functionality, compatibility, and pricing, facilitating informed purchasing decisions.
Wireless Sales Associate
MarketSource
Alpharetta
05.2024 - 09.2024
- Guided customers in selecting wireless devices and services that best met their needs, enhancing customer satisfaction.
- Managed inventory levels and organized merchandise displays to improve product accessibility and visual appeal.
- Processed sales transactions efficiently using the point-of-sale system.
- Delivered technical support for device setup and troubleshooting, ensuring a seamless customer experience.
Senior Project Lead
Super Radiator Coil
Richmond
03.2023 - 12.2023
- Collaborated with engineering teams to align design specifications with project requirements, enhancing project outcomes.
- Developed comprehensive project plans detailing tasks, responsibilities, and deadlines to streamline project execution.
- Analyzed project risks and implemented mitigation strategies to ensure smooth execution.
- Analyzed customer feedback data to guide decisions on product features and design changes, improving user satisfaction.
Innovator
Old Dominion University Research
Norfolk
04.2023 - 07.2023
- Developed innovative research ideas that advanced academic projects and initiatives.
- Collaborated with faculty to implement new methodologies in research studies.
- Coordinated with interdisciplinary teams to enhance collaborative research opportunities.
- Analyzed data trends, contributing to insights that supported ongoing research efforts and findings.
- Designed educational materials that improved comprehension of research concepts for diverse audiences.
Education
Bachelor of Science - Mechanical Engineering Technology
Old Dominion University
Norfolk, VA12-2023
Bachelor of Science - Physics
Longwood University
Farmville, VA05-2022
Master of Engineering - Mechanical Engineering
Old Dominion University
Norfolk, VA04-2026
Skills
- Product knowledge
- Product training
- Market analysis
- Data analysis
- Project management
- CAD software
- Innovative thinking
- Customer service
Timeline
Product Expert
Working Solutions
05.2025 - Current
Wireless Sales Associate
MarketSource
05.2024 - 09.2024
Innovator
Old Dominion University Research
04.2023 - 07.2023
Senior Project Lead
Super Radiator Coil
03.2023 - 12.2023
Bachelor of Science - Mechanical Engineering Technology
Old Dominion University
Bachelor of Science - Physics
Longwood University
Master of Engineering - Mechanical Engineering
Old Dominion University