Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayvin Cook

Carrollton,VA

Summary

Diligent Assistant Manager with over 6 years of experience dedicated to inspiring employees, creating satisfied customers, and maintaining operational efficiencies. Passion for discovering innovative methods to enhance workflow and drive additional revenue is complemented by a strong commitment to team collaboration and leadership. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments highlights a results-oriented approach. Recognized for reliability, flexibility, and exceptional organizational skills, ensuring seamless team operations and the achievement of strategic goals.

Overview

15
15
years of professional experience

Work History

Team Lead

Sentara Careplex Hospital
10.2023 - Current
  • Supervised daily operations to ensure quality patient care and efficient service delivery.
  • Coordinated team schedules, optimizing resources to enhance departmental performance.
  • Implemented process improvements that increased workflow efficiency and reduced turnaround times.
  • Mentored and trained new staff on hospital protocols and patient care standards.
  • Developed and maintained departmental policies to ensure compliance with healthcare regulations.
  • Facilitated communication between multidisciplinary teams to improve patient outcomes.
  • Led project initiatives focused on enhancing patient satisfaction and operational effectiveness.

Environmental Services

Aramark
08.2023 - 09.2023
  • In charge of handling the floors at night. Cleaning patient rooms and public spaces
  • Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
  • Participated in industry conferences to stay current on emerging trends in environmental services management.
  • Participated in ongoing professional development activities, staying current on industry trends and best practices for environmental services professionals.
  • Assisted in the development of training materials for new hires, promoting best practices within the environmental services department.

Housekeeping Supervisor

Marriott International
07.2018 - 08.2022
  • Cleaning rooms, making boards, scheduling, assuring all public spaces are clean. Ordering supplies for department, assisting the department manager.
  • Supervised daily operations of housekeeping department, ensuring adherence to quality standards.
  • Trained and mentored team members on effective cleaning techniques and safety protocols.
  • Developed and implemented efficient cleaning schedules to optimize staff productivity.
  • Conducted inspections of guest rooms and public areas, addressing deficiencies promptly.
  • Coordinated with other departments to facilitate smooth service delivery for guests.
  • Managed inventory of cleaning supplies, placing orders to maintain stock levels efficiently.
  • Resolved guest complaints related to housekeeping services, enhancing overall satisfaction.
  • Led safety meetings to promote workplace safety and compliance among staff members.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.

Assistant Manager

rue21
05.2015 - 12.2018
  • Overseeing a team of 8-10 associates, ringing up customers, scheduling, merchandising.
  • Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
  • Coordinated staff schedules to optimize coverage during peak hours, enhancing customer service efficiency.
  • Implemented visual merchandising strategies to improve product presentation and increase customer engagement.
  • Trained new employees on operational procedures and customer service techniques to foster team development.
  • Analyzed sales data to identify trends and inform inventory management decisions for stock optimization.
  • Conducted regular audits of sales floor standards, maintaining compliance with corporate guidelines and expectations.
  • Developed promotional displays that attracted customer attention, contributing to increased foot traffic and sales performance.
  • Collaborated with management on strategic planning initiatives that aligned with company goals for revenue growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.

Assistant Manager

Ashley Stewart
01.2011 - 01.2015
  • Overseeing a team of 4-7 associates. Assisting the store manager, scheduling, merchandising, inventory.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Enhanced team productivity by streamlining operational processes.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Education

High school diploma -

Woodrow Wilson High School
Portsmouth, VA
06.2009

Skills

  • Housekeeping Management
  • Residential Cleaning
  • Assistant Manager Experience
  • Guest Services
  • Management
  • Supervising Experience
  • Time Management
  • Merchandising
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Performance monitoring
  • Workplace safety
  • Complaint resolution
  • Operations management
  • Production monitoring
  • Diversity and inclusion
  • Regulatory compliance
  • Key performance indicators
  • Relationship building
  • Influencing skills
  • Human resources
  • Task delegation

Timeline

Team Lead

Sentara Careplex Hospital
10.2023 - Current

Environmental Services

Aramark
08.2023 - 09.2023

Housekeeping Supervisor

Marriott International
07.2018 - 08.2022

Assistant Manager

rue21
05.2015 - 12.2018

Assistant Manager

Ashley Stewart
01.2011 - 01.2015

High school diploma -

Woodrow Wilson High School

Similar Profiles

CREATE PROFILE
Rayvin Cook