REBECCA BERNIZE DURAN
Virginia Beach
Summary
Healthcare professional with 11 years of experience optimizing front office operations in fast-paced medical environments. Expertise in patient scheduling, insurance verification, and records management, leading to a 20% reduction in patient no-show rates and enhanced patient flow. Bilingual in English and Spanish, consistently recognized for professionalism and problem resolution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Operations Lead
Heart & Vascular Group
Virginia Beach
05.2025 - Current
- Oversaw front office operations for a busy cardiology practice, ensuring efficient patient flow.
- Utilized Athena Health for managing patient records, scheduling, and insurance information.
- Checked patients in and out while maintaining accurate demographic and insurance data.
- Handled high volume of incoming calls, assisting with scheduling referrals and addressing patient concerns.
- Scheduled diagnostic tests, follow-up appointments, consultations, and provider visits.
- Verified insurance benefits and facilitated authorization processes.
- Received positive patient feedback and Google reviews for exceptional service delivery.
- Organized employee engagement activities and workplace events to enhance team morale.
Lead Scheduler / Coordinator
Doctor's Hospital of Laredo
Laredo
06.2014 - 05.2025
- Coordinated 60+ patient appointments and procedures weekly.
- Served as primary liaison for more than 1,000 patients annually.
- Maintained HIPAA-compliant patient records and scheduling documentation.
- Coordinated insurance verification, pre-registration, and billing preparation.
- Reduced patient no-show rates by 20% through appointment reminder procedures.
- Trained and onboarded new employees, improving workflow efficiency.
Front Desk / Referral Specialist
South Texas Direct Physical Therapy
05.2023 - 08.2023
- Managed scheduling, referrals, insurance verification, and patient communications.
Customer Service Associate
Sears Holdings Corporation
01.2010 - 04.2013
- Provided exceptional customer service by actively addressing and resolving customer concerns.
Education
Associate of Arts -
Laredo Community College
Laredo, TXSkills
- Patient scheduling and coordination
- Insurance verification
- Athena Health EMR and Cerner EMR
- HIPAA compliance
- Front office operations
- Patient registration
- Referral management
- Medical records management
- Customer service excellence
- Team collaboration
- Compliance adherence
- Office workflow optimization
- Effective communication
- Critical thinking
- Time management
- Attention to detail
Certification
Basic Life Support (BLS/CPR), American Heart Association, 11/01/26
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Front Office Operations Lead
Heart & Vascular Group
05.2025 - Current
Front Desk / Referral Specialist
South Texas Direct Physical Therapy
05.2023 - 08.2023
Lead Scheduler / Coordinator
Doctor's Hospital of Laredo
06.2014 - 05.2025
Customer Service Associate
Sears Holdings Corporation
01.2010 - 04.2013
Associate of Arts -
Laredo Community College