Rebecca Bryant
Emporia
Summary
Accomplished General Manager with a proven track record at PJ United, enhancing operational efficiency and customer satisfaction. Expert in staff development and P&L management, with a knack for fostering strong vendor partnerships and improving employee performance. Skilled in troubleshooting and interpersonal communication, consistently achieving significant improvements in productivity and team cohesion.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
PJ United
05.2011 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Manchester Marketing
06.1998 - 10.2003
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Server
The Westwood Club
05.1995 - 05.1998
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Douglas Southhall Freeman High School
Richmond, VA06-1992
Skills
- Brand Management
- Sales
- Advertising and marketing
- Employee scheduling
- Team Leadership
- Staff Development
- Workflow planning
- Troubleshooting expertise
- Expense control
- Exceptional interpersonal communication
- Staff development
- Schedule management
- Inventory control
- Vendor partnerships
- Problem resolution
- Sales analysis
- Safety protocol
- Communication skills
- Time management
- Public relations
- Efficient multi-tasker
- Staff management
- P&L management
- Verbal and written communication
- Staffing
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
ROC Certified
Restaurant Operation Certitfied
Timeline
General Manager
PJ United
05.2011 - Current
Assistant Manager
Manchester Marketing
06.1998 - 10.2003
Server
The Westwood Club
05.1995 - 05.1998
High School Diploma -
Douglas Southhall Freeman High School
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