Experienced with maintaining diverse aquatic environments, ensuring health and wellness of marine life. Utilizes in-depth knowledge of aquatic species and their habitats to deliver top-tier care and management. Track record of effective collaboration and problem-solving within team settings.
Overview
12
12
years of professional experience
Work History
Supervisor of Aquatic Animals
Hill City Aquazoo
10.2024 - Current
Supervised daily operations, ensuring adherence to safety protocols and quality standards.
Trained new employees on operational procedures and company policies.
Monitored team performance, providing constructive feedback to enhance productivity.
Implemented process improvements that streamlined workflow and reduced downtime.
Coordinated inventory management, ensuring optimal stock levels and timely replenishment.
Assisted in developing training materials to support employee onboarding and skill development.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Kennel Attendant
Oak Hill Veterinary Care and Pet Resort
02.2023 - 01.2025
Provided daily care for animals, ensuring hygiene and comfort in kennel environment.
Administered feeding schedules, maintaining dietary needs and health protocols for various breeds.
Monitored animal behavior, identifying signs of distress or illness to report to management promptly.
Assisted in maintaining cleanliness of facilities, including kennels and play areas, to promote safety and sanitation.
Engaged with pet owners, offering updates on their pets' well-being while enhancing customer relations.
Collaborated with veterinary staff during routine check-ups and emergency situations for optimal animal care.
Marine Husbandry Lead
Seaquest
11.2021 - 10.2024
Maintained aquatic systems, ensuring optimal water quality and health of marine life.
Monitored feeding schedules, providing proper nutrition and care for diverse species.
Assisted in habitat design and enrichment to enhance animal welfare and visitor engagement.
Conducted routine health assessments, identifying signs of illness or distress in aquatic animals.
Collaborated with team members on educational programs for visitors about marine conservation.
Organized inventory management for food supplies and equipment needed for daily operations.
Trained new staff on standard operating procedures and best practices in aquarist duties.
Streamlined daily operations with efficient scheduling of feeding times, tank cleanings, and routine maintenance tasks.
Maintained and operated aquarium life support systems.
Maintained aquatic habitat cleanliness in preparation for visitors.
Maintained optimal water quality by conducting regular testing and adjusting treatment protocols as needed.
Trained new team members on standard operating procedures, safety protocols, and animal handling techniques for a smooth onboarding process.
Client Service Representative
Bayleaf Veterinary Hospital
05.2020 - 10.2021
Provided exceptional customer support, resolving inquiries and issues efficiently.
Utilized CRM software to track client interactions and maintain accurate records.
Assisted in onboarding new clients, ensuring smooth transition and satisfaction.
Collaborated with cross-functional teams to address client needs and enhance service delivery.
Maintained up-to-date knowledge of products and services to provide informed assistance.
Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Managed incoming calls, providing prompt and accurate information to clients about products and services.
Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Kennel Technician
VCA Durant Road Animal Hospital
10.2018 - 02.2020
Maintained cleanliness of kennel areas, adhering to hygiene protocols and safety standards.
Provided daily care and support for animals, ensuring their comfort and well-being.
Administered medications as directed, ensuring compliance with veterinary instructions.
Monitored animal behavior and reported any concerns to veterinary staff promptly.
Engaged in effective communication with pet owners regarding care routines and services provided.
Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Enhanced animal socialization skills through daily interaction and playtime activities.
Temp
Kelly Scientific Services
06.2018 - 09.2018
Animal Technician with Charles River Laboratories, Raleigh, NC.
Responsible for maintaining healthy animal stock and living environments.
Examined stock for euthanization if unfit for continued study.
Weighed male stock and prepared them for research orders.
Volunteer Research Assistant
UNCW Benthic Ecology Lab
01.2015 - 01.2016
Comparing sediments by sorting through sand samples to identify by genus organisms, document and present for further identification and confirmation.
Reorganized storage and arrangement of work areas for better efficiency.
Assisted graduate student projects through data entry and analysis for accurate raw data.
Husbandry
UNCW Marine Quest
01.2014 - 01.2017
Maintained 13 separate ecosystems that contained multiple various aquatic organisms, (maintaining the pH, salinity, cleanliness and the feeding schedules).
Conducted educational tours of elementary and middle school students presenting examples and scientific facts about marine science.
Volunteered at the Blue Heron Bowl (North Carolina National Ocean Sciences Bowl) 2016.
Education
Bachelor of Science - Marine Biology
University of North Carolina Wilmington
Wilmington
05.2018
High School Diploma - College Preparation
Clayton High School
Johnston County, NC
06.2014
Skills
SCUBA Advanced open water certified(PADI), 2015
SCUBA EAN(Nitrox) certified (PADI)
SCUBA Specialties: Peak Performance Buoyancy Control (PADI)