Rebecca Mason
Marion
Summary
I started my employment as a customer service cashier at Mcdonald's. I handled all transactions that dealt with money efficiently and correctly. I took orders from customers daily and due to the high volume of customers, I have interacted with many different kinds of people and successfully helped and guided each and every one of them to an enjoyable experience that pleased the customer and encouraged them to return. I also handled high tension situations with a calm and level head and was able to deescalate situations. I also worked as an overnight stocker from 10pm to 7am and from 10pm to 11pm and from 6am to 7am I assisted customers to find the products that they needed and answered any questions they had to the best of my ability. Due to my extensive knowledge of the products that I stocked I was able to efficiently help any and all customers. I am fully committed to any job that I take and I give my all to any position I take because I want it to reflect how I am as an employee. I work my hardest and to the fullest because I am a proud person and refuse to do anything that doesn't represent me correctly.
Overview
3
3
years of professional experience
Work History
Overnight Stocker
Walmart
11.2021 - 11.2023
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
Customer Service Cashier
McDonald's
07.2020 - 06.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Marion Senior High School
Marion, VA04.2021
Skills
- Inventory Counts
- Production Documentation
- Stock replenishment
- Equipment Operation
- Customer Relationship Management
- Loss Prevention
Timeline
Overnight Stocker
Walmart
11.2021 - 11.2023
Customer Service Cashier
McDonald's
07.2020 - 06.2021
High School Diploma -
Marion Senior High School
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