Rebecca Parr
Amherst
Summary
Experienced Service Advisor recognized for strong interpersonal skills and a team player mentality. Successfully improved communication between technicians and clients, ensuring clarity and satisfaction throughout the service experience.
Overview
26
26
years of professional experience
Work History
Service Advisor
Front Street Garage
Lovingston, Va
01.2016 - Current
- Provided exceptional customer service, addressing inquiries and concerns efficiently.
- Coordinated vehicle service appointments, optimizing workflow and minimizing wait times.
- Educated customers on maintenance services, enhancing understanding of automotive needs.
- Developed and maintained relationships with clients, fostering loyalty and repeat business.
- Led initiatives to streamline communication between technicians and customers, ensuring accurate information flow.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers about billing, payment processing and support policies and procedures.
Police Lieutenant
Nelson County Sheriff's Office
Lovingston, VA
07.2008 - 12.2015
- Supervised daily operations and ensured compliance with departmental policies and procedures.
- Coordinated training programs for officers, enhancing skills and operational readiness.
- Implemented strategies to improve community relations and increase public trust in law enforcement.
- Analyzed crime trends to develop proactive policing initiatives, reducing incidents in targeted areas.
- Led investigations into serious crimes, ensuring thorough evidence collection and case preparation.
- Collaborated with local agencies on joint operations, strengthening inter-agency partnerships and communication.
- Established and enforced employee performance policies.
- Audited inventory of safety equipment and weapons for mission security compliance.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Frequently patrolled routes and talked with business owners and residents.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
- Oversaw budgeting processes for the department, ensuring fiscal responsibility while maintaining necessary resources for operations.
- Streamlined communication within the department by establishing clear protocols and procedures.
- Answered emergency calls for help from citizens and business owners.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Organized community engagement events like town hall meetings to foster trust between police officers and citizens.
- Served as an incident commander during critical events or emergencies, coordinating all aspects of response efforts efficiently.
- Implemented community outreach initiatives, building positive relationships with local organizations and residents.
- Mentored junior officers, fostering professional growth and encouraging career advancement within the force.
- Supervised and coordinated daily operations of patrol shifts of up to [Number] officers.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Developed and maintained positive relationships with community members.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
Deputy Sheriff
Amherst County Sheriff's Office
Amherst, VA
07.2000 - 07.2008
- Enforced laws and regulations to maintain public safety within jurisdiction.
- Conducted investigations, gathering evidence and interviewing witnesses for criminal cases.
- Responded to emergency calls, providing timely assistance and support to the community.
- Collaborated with local agencies to develop crime prevention strategies and initiatives.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Observed jail and inmate activity to maintain order and safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Improved community safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations that led to the successful prosecution of numerous offenders.
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
- Prevented accidents by enforcing traffic laws and promoting safe driving practices among motorists.
- Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
- Utilized advanced technology tools for efficient information gathering during investigations and daily operations.
- Conducted surveillance operations, gathering intelligence that led to disruption of illegal activities.
- Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
- Enhanced community safety by conducting routine patrols in high-risk areas.
- Investigated numerous cases, leading to successful resolution of various criminal activities.
- Streamlined report writing procedures, resulting in more accurate and timely documentation of incidents.
- Participated in high-risk arrest warrants, ensuring apprehension of dangerous individuals while minimizing collateral risks.
- Improved public trust with community policing initiatives, fostering positive relationships between sheriff's department and local residents.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Provided testimony in court proceedings.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored traffic violations, issuing citations as necessary.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
Education
High School Diploma -
Amherst County Public School
Amherst, VASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Price quoting
- Goal-oriented mindset
- Service scheduling
- Workflow management
- Repairs scheduling
- Documentation and reporting
- Records management
- Cost estimation
- Service order flow
- Technical support
- Call center operations
- Bill preparation
- Customer consulting
- Reporting and documentation
- Customer relations
- Understanding customer needs
- MS office
- Product knowledge
- Microsoft office
- Transaction processing
- Order documentation
Timeline
Service Advisor
Front Street Garage
01.2016 - Current
Police Lieutenant
Nelson County Sheriff's Office
07.2008 - 12.2015
Deputy Sheriff
Amherst County Sheriff's Office
07.2000 - 07.2008
High School Diploma -
Amherst County Public School