REBECCA ROSS
COLONIAL HEIGHTS,VA
Overview
17
17
years of professional experience
Work History
Insurance Payment Processor Team Lead
HCA Parallon Business Solutions
Richmond, VA
02.2014 - Current
- Supervise cashiers to insure they follow correct processes
- Post insurance and patient payments to patient accounts
- Research and correct cashiering transaction errors
- Provide feedback to cashiers about their transaction errors
- Process CC payments when needed
- Balance general ledgers for month end close
- Call and speak with insurance companies in reference to patient accounts
- Monitor workflow, time and approve staff PTO request
- Research negative balance reports from insurance companies
- Approve all staff time at the end of the pay period
- Track staff production and accuracy
- Meet with staff quarterly on their productivity, help them set goals, find ways to improve their productivity
- Responsible for training new hires
- Develop new processes as our technology advances
Front End Supervisor/Checkout Coach
Martin’s Food Stores (formally Ukrop’s)
Colonial Heights, VA
05.2008 - 02.2014
- Supervise front end of the store, including all cashiers and courtesy clerks
- Ensure all Cashiers and Courtesy Clerks are following all policies
- Assisting customers with any request or concern
- Responsible for monitoring amount of money in tills throughout business
- Responsible for depositing money from all tills at close of business
Customer Service Associate
Martin’s Food Stores (formally Ukrop’s)
Colonial Heights, VA
05.2008 - 02.2014
- Provide assistance for customers with any questions or concerns
- Handle customer calls and connect them with appropriate departments if necessary
- Run Ticketmaster and process Western Union transactions
- Assist customers paying utility payments and also buying money orders
- Responsible for ordering tobacco products for service desk on hand held terminal
- Handling customer complaints
CAO (Computer Assisted Ordering) Clerk
Martin’s Food Stores (formally Ukrop’s)
Colonial Heights, VA
05.2008 - 02.2014
- Reconcile data, such as invoices, against reports or statements
- Operate hand held terminals to input, edit, retrieve and update daily inventory levels and ordering requirements
- Work with vendors to activate new items and deactivate deleted items from inventory
- Operate a computer terminal to maintain the CAO system with accurate data to ensure that ideal order quantities are calculated
Education
Associate of Science -
Richard Bland College
Petersburg, VA08.2012
Skills
- Microsoft Windows OS
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Multitasking
- Microsoft Office
- Electronic Payments
- Credit card processing
- Transaction Processing
- Data inputting
- Accurate payment posting
- General Ledger
- Month-end closing procedures
Timeline
Insurance Payment Processor Team Lead
HCA Parallon Business Solutions
02.2014 - Current
Front End Supervisor/Checkout Coach
Martin’s Food Stores (formally Ukrop’s)
05.2008 - 02.2014
Customer Service Associate
Martin’s Food Stores (formally Ukrop’s)
05.2008 - 02.2014
CAO (Computer Assisted Ordering) Clerk
Martin’s Food Stores (formally Ukrop’s)
05.2008 - 02.2014
Associate of Science -
Richard Bland College