Rebecca Trent

Optus Insight

07.2001 - 08.2025

Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
Improved cash flow by managing and processing accounts receivable transactions timely and accurately.
Ensured compliance with company policies and procedures regarding credit management practices, contributing to a stable financial environment.
Reconciled discrepancies between invoices and customer payments efficiently, resolving any disputes promptly.
Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Managed and responded to correspondence and inquiries from customers and vendors.
Entered figures using 10-key calculator to compute data quickly.
Printed claims to file with reports or primary/secondary explanation of benefits to Insurance companies for payment.
Worked closely with Team Leads to update training materials.
Trained new employees on the system.
Processed self pay and contractual insurance adjustments.
Reviewed monthly reports for trends regarding insurance payments.