Rebecca Wilde
Stafford
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Customer Service Server
Fatty Taphouse
03.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Resident Supervisor
Juvenile Detention Center
06.2023 - 09.2023
- Facilitated roommate mediations to address issues before they escalated into larger problems.
- Evaluated resident feedback to inform improvements in programming and community management practices continuously.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Improved resident satisfaction by addressing concerns promptly and effectively.
Member Service Representative
Dominion Dental Services
12.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
High School Diploma -
Northeast High School
Clarksville, TN05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Customer Service
- Customer Support
- Data Entry
- Telephone Etiquette
- Empathy and patience
Accomplishments
- Documented and resolved difficult issues which led to positive results.
Timeline
Resident Supervisor
Juvenile Detention Center
06.2023 - 09.2023
Customer Service Server
Fatty Taphouse
03.2022 - 06.2024
Member Service Representative
Dominion Dental Services
12.2020 - 03.2021
High School Diploma -
Northeast High School
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