Rebecca Stansberry

• Provided comprehensive assistance to a workforce of 500+ on-site and 500+ virtual employees to enhance operational efficiency.
• Developed and facilitated orientation initiatives to enhance onboarding experience and improve employee retention.
• Supported payroll operations by addressing issues and verifying correct payroll processing.
• Facilitated resolution of HR-related questions and concerns to enhance organizational effectiveness.
• Executed on-site interviews for promotions, ensuring alignment with organizational standards.

Achieved successful completion of annual training programs, fostering compliance with company policies. Enhanced operational support for North American and international teams, including those in the United Kingdom, Philippines, and Portugal. Contributed to improved adherence to company standards across multiple regions.

• Handled employee inquiries and complaints regarding policy and benefits issues.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Conducted new employee onboarding and provided ongoing orientation training.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Maintained human resources information system and kept employee files up to date and accurate.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Routed incoming mail and messages to relevant personnel without delay.
• Confirmed appointments, communicated with clients, and updated client records.
• Helped office staff prepare reports and presentations for internal or client-related use.

Processed accounts payable and accounts receivable

• Maintained confidentiality of information regarding clients and company.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Responded to inquiries from callers seeking information.
• Collected payments, processed transactions and updated relevant records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Scheduled office meetings and client appointments for staff teams.
• Maintained visitor log for entering and leaving facility for security purposes.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Managed multiple tasks and met time-sensitive deadlines.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Assisted HR with onboarding new employees and securing paperwork completion.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.

• Audited fellow teller currency to contribute to dual-control procedures.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Removed mutilated currency from circulation.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Reconciled cash drawer and resolved discrepancies.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Counted and packaged currency and coins.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Turned in excess cash to maintain drawer security.
• Provided customer records, account statements and copies of checks.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Placed orders for customer checks and verified starting numbers.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained accurate records of customer transactions in line with bank procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Processed customer transactions promptly, minimizing wait times.
• Sold and cross-sold bank products to new and existing customers.
• Assisted with training of new tellers on policies and procedures.
• Assisted customers with compromised debit cards and issued new credentials.

• Cross-trained and backed up other customer service managers.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted available products and services to customers during service, account management, and order calls.
• Cross-trained and provided backup support for organizational leadership.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Met customer call guidelines for service levels, handle time and productivity.
• Handled customer inquiries and suggestions courteously and professionally.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Tracked customer service cases and updated service software with customer information.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.

• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted available products and services to customers during service, account management, and order calls.
• Managed timely and effective replacement of damaged or missing products.
• Cross-trained and provided backup support for organizational leadership.
• Delivered prompt service to prioritize customer needs.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Met customer call guidelines for service levels, handle time and productivity.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Reached out to customers after completed sales to suggest additional service or product purchases.