Rebekah Moore

Manage a large‑scale document‑digitization initiative involving the scanning and quality control of over 30 million records, ensuring accuracy, compliance, and steady throughput across all phases. Coordinate daily with external vendors to resolve issues, maintain production targets, and streamline workflows, while also training staff on updated procedures, system use, and performance expectations. Present operational data and progress reports to stakeholders, translating metrics into clear insights that support decision‑making and continuous process improvement.

Coordinated statewide COVID-19 testing and vaccination operations by managing appointment scheduling through PrepMod and then VASE+, supporting the scheduling of more than 1,000 appointments daily across Virginia Department of Health testing and vaccination sites. Collaborated closely with vendors and internal stakeholders to ensure system functionality, troubleshoot technical issues, and maintain efficient workflows. Supported testing and vaccination initiatives by monitoring platform performance, resolving scheduling challenges, and helping ensure a seamless experience for patients and healthcare staff. Contributed to the successful delivery of critical public health services during the COVID-19 response through effective coordination, communication, and operational oversight.

Served as a licensed insurance professional handling both personal and commercial lines coverage while managing a portfolio of more than 200 client accounts alongside a fellow associate. Provided exceptional customer service by assisting clients with policy inquiries, coverage changes, renewals, endorsements, and claims support. Maintained strong client relationships through proactive communication and timely resolution of issues, ensuring accuracy and compliance with insurance regulations. Collaborated with producers, carriers, and team members to deliver efficient service, support account retention, and meet client insurance needs.

Led classroom instruction and child development programming while overseeing scheduling for a workforce of more than 30 full-time and part-time employees. Coordinated staffing assignments, managed schedule changes and coverage needs, and supported daily operational efficiency. Maintained strong communication with families and staff, ensured adherence to childcare regulations and safety standards, and fostered a positive, engaging learning environment for children.

Managed scheduling for a team of more than 15 employees, ensuring proper staffing and smooth daily operations. Provided high-quality customer service, addressed and resolved customer complaints, and maintained a positive dining experience. Oversaw front-of-house inventory, monitored stock levels, and coordinated replenishment as needed. Assisted with staff supervision, training, and overall front-of-house operations in a fast-paced environment.