Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Roller

Stafford,VA

Summary

Proficient employee experienced in a fast paced and relaxed work environments. Motivated and professional with a friendly demeanor and interpersonal skills. Hard-working nature for any task at hand with strong multitasking abilities and high energy to support high-volume operations.

Overview

12
12
years of professional experience

Work History

International Billing Analyst

Hilldrup Moving & Storage
05.2024 - Current
  • Analyzed billing discrepancies to ensure timely resolution and enhance accuracy of invoicing processes.
  • Collaborated with cross-functional teams to streamline billing procedures and improve operational efficiency.
  • Developed comprehensive reports on billing trends, providing insights for strategic decision-making.
  • Implemented process improvements that reduced billing cycle times and enhanced customer satisfaction levels.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Reduced outstanding receivables by diligently monitoring accounts and initiating appropriate collection actions.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Events & Volunteer Coordinator

SERVE INC
04.2020 - 07.2023
  • Supported planning, communications and scheduling of community events
  • Assisted in content development for events, drafting and distributing promotional materials.
  • Researched assigned events and identified possible partnerships aligned with event concepts.
  • Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
  • Utilized social media to promote events and increase attendance.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Implemented protocols and procedures to effectively manage planning process

International Freight Forwarder

Africa-Trans
01.2016 - 01.2019
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Arranged delivery or storage of goods at destinations.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
  • Negotiated with carriers to secure best possible rates for clients and control costs.

Receptionist Administrator

Leckner Nissan
01.2014 - 01.2016
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

High School Diploma -

Mountain View
Stafford, VA
06.2012

Skills

  • Administration and Operations
  • Volunteer Relations
  • Project Coordination
  • Data Confidentiality
  • Correspondence and Office Documents
  • Invoice processing
  • Proficient in MoversSuite
  • Customer service
  • Data collection
  • Supervising experience

Timeline

International Billing Analyst

Hilldrup Moving & Storage
05.2024 - Current

Events & Volunteer Coordinator

SERVE INC
04.2020 - 07.2023

International Freight Forwarder

Africa-Trans
01.2016 - 01.2019

Receptionist Administrator

Leckner Nissan
01.2014 - 01.2016

High School Diploma -

Mountain View

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Rebekah Roller