Dynamic Digital Diplomacy Officer with a proven track record at the Embassy of Canada, driving a 45% increase in social media engagement through strategic content planning and analytics. Skilled in brand storytelling and cross-cultural communication, I excel in fostering stakeholder relationships and leading high-impact campaigns that resonate with diverse audiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Diplomacy Officer
Embassy of Canada to the United States
04.2024 - Current
Lead embassy digital strategy across Instagram, X, Facebook and Connect2Canada; increased Instagram followers from 22K→32K and Facebook from 2K→12K in six months.
Doubled engagement rate (3%→6%) through data‑driven content planning and targeted campaigns.
Produce multimedia content; manage calendars and messaging; support high‑profile advocacy events; train colleagues on best practices.
Posts regularly exceed 1M+ views and 20K+ likes; monitor performance via Hootsuite and Google Analytics.
Maintained strict adherence to the government regulations and policies, minimizing risk exposure for the organization.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Operations Coordinator
Embassy of Canada to the United States
05.2021 - 03.2024
Coordinated communications and service requests among management and the consulates across the U.S. and Central America, acting as the liaison for recruiting, finance, procurement and contracting support.
Launched quarterly newsletters and developed SharePoint trackers and PowerBI dashboards to streamline reporting and performance monitoring.
Managed agendas, VIP logistics and partner engagement for major events such as the Embassy’s first Open House.
Built a departmental communication site to enhance cross‑mission information sharing and knowledge management.
General Manager & Marketing Lead
Spin DC - Social Club
11.2018 - 02.2021
Directed marketing and operations for SPIN Washington DC; leveraged the venue’s Insta‑ready design and unique experiences to attract media and patrons.
Executed influencer partnerships and user‑generated campaigns to amplify the brand’s reach and authenticity, following best‑practice advice that collaborating with influencers rapidly boosts restaurant visibility.
Collaborated with corporate headquarters to develop creative promotions and PR concepts that were featured in Eater DC and Washingtonian articles, strengthening brand awareness and positioning SPIN as a must‑visit destination.
Managed social media strategy across Instagram and Twitter; highlighted league nights, corporate events, and special menus, driving steady increases in bookings and press mentions.
Developed beverage program and menus; maintained 22% annual sales growth and expanded revenue streams through branded merchandise and event packages.
Recruited, trained and led a team of 40 staff, fostering a culture of hospitality and creativity.
Co‑Founder & Managing Partner
Mazagan Restaurant
09.2014 - 11.2018
Led brand identity and marketing strategy, ensuring every decor detail nodded to North Africa while remaining contemporary. Developed a cohesive visual identity and narrative across website, menus, and social media, recognizing that a restaurant’s social media presence is a lifeline to its customer base.
Built and managed digital channels (Instagram, Facebook, website) to highlight the restaurant’s ambiance, cuisine and culture; used storytelling to differentiate the brand.
Employed influencer partnerships, user‑generated content, contests and location‑tag strategies to grow visibility and engagement.
Produced investor decks, secured financing, and achieved $1.3M in sales within 18 months.
Oversaw operations, staff training and customer experience, ensuring consistency and excellence.
Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Conducted target market research to scope out industry competition and identify advantageous trends.
Co‑Founder & Brand Manager
Mozza
12.2012 - 08.2014
Created and launched Mozza Pasta, developing a bold Italian‑inspired brand with modern logos, menus and retail packaging; designed marketing materials and a digital presence that elevated the brand’s visibility.
Implemented social media marketing campaigns and community partnerships that boosted brand awareness and sales, drawing on tactics such as influencer collaborations and cohesive visual storytelling.
Produced investor materials, secured franchise interest, and negotiated contracts with vendors and distributors.
Integrated beverage program enhancements as part of the brand experience, driving a revenue increase of $320K by aligning product offerings with marketing strategy.
Education
MBA - Management
Keller Graduate School of Management
Arlington, VA
05-2017
Master of Science - Marketing Management And Research
Toulouse School of Management
Toulouse, France
09-2011
Bachelor of Science - Marketing Management
Graduate School of Management
Marrakesh, Morocco
06-2010
Skills
Digital Strategy & Analytics – planning and evaluating multi‑platform campaigns
Social Media Management – scheduling, posting and community engagement
Content Creation – copywriting, photography, videography and editing
Graphic Design – Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After effects)
Brand Development & Storytelling – crafting cohesive narratives and visual identities
Data‑driven Decision Making – using Hootsuite, Google Analytics and PowerBI
Creative Direction & Campaign Planning – concepting and executing imaginative ideas
Stakeholder & VIP Coordination – managing relationships with partners and executives
Accomplishments
Accelerated Audience Growth: Grew the Embassy’s Instagram following from 22 K to 32 K and Facebook from 2 K to 12 K in just six months, while doubling overall engagement rates from 3 % to 6 %.
Viral & High‑Profile Campaigns: Produced diplomatic content for major events ranging from national celebrations to advocacy and trade‑policy communications that consistently broke records, with several posts surpassing 1 M views and 20 K likes; delivered timely, targeted messaging that elevated Canada’s presence in U.S. media.
Digital Diplomacy Training: Designed and led cross‑mission digital diplomacy training sessions and roundtables, upskilling Embassy staff and consulates across the U.S. and Central America in social media best practices.
High‑Profile Advocacy: Managed digital campaigns for major diplomatic events—including the U.S. inauguration advocacy and trade‑tariff response—delivering timely, targeted messaging that resonated with U.S. audiences.
Strategic Brand Marketing: Led marketing strategies and influencer collaborations for SPIN DC, Mazagan, and Mozza; secured coverage in top outlets (Eater and Washingtonian) and achieved substantial revenue growth ($1.3 M at Mazagan and $320 K at Mozza).
Certification
Lean Agility - Yellow Belt
Languages
English
French
Arabic
Spanish
Timeline
Digital Diplomacy Officer
Embassy of Canada to the United States
04.2024 - Current
Operations Coordinator
Embassy of Canada to the United States
05.2021 - 03.2024
General Manager & Marketing Lead
Spin DC - Social Club
11.2018 - 02.2021
Co‑Founder & Managing Partner
Mazagan Restaurant
09.2014 - 11.2018
Co‑Founder & Brand Manager
Mozza
12.2012 - 08.2014
MBA - Management
Keller Graduate School of Management
Master of Science - Marketing Management And Research
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