Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Love and compassion for animals and learning new things.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Manager
Dairy Queen Grill & Chill
Culpeper
05.2023 - 10.2025
Supervised daily operations to ensure smooth service and customer satisfaction.
Trained new employees on food safety, product preparation, and customer service standards.
Managed inventory levels and ordered supplies to maintain operational efficiency.
Resolved customer complaints promptly to enhance guest experiences and loyalty.
Maintained cleanliness and organization in dining and kitchen areas for safety compliance.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Resolved customer complaints and issues promptly, maintaining a positive brand image.