Reese Oliver
Virginia Beach
Summary
At Coastal Edge, I excelled as a Shift Leader/Manager, with background in managing teams in dynamic environments. Skilled in optimizing operations, improving team efficiency, and ensuring high standards. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.
Overview
3
3
years of professional experience
Work History
Shift Leader/Manager
Coastal Edge
05.2022 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
Education
Associate of Science -
Virginia Tech
Blacksburg, VA05-2028
High School Diploma -
Tallwood Highschool
Virginia Beach, VA06-2024
Skills
- Industry expertise
- Team management
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Interpersonal skills
- Performance reviewing
Timeline
Shift Leader/Manager
Coastal Edge
05.2022 - Current
Associate of Science -
Virginia Tech
High School Diploma -
Tallwood Highschool
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