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More than 10 years of job experience as Customer satisfaction specialist. Worked on projects involving customers satisfaction, customer service, customer relationship management, and customer surveys. Was responsible for designing and implementing customer satisfaction projects and surveys, handling customers request and collecting customers information.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic research professional with extensive experience at Brown University, skilled in community needs assessment and data collection. Proven track record in managing diverse projects, enhancing participant recruitment, and developing impactful curriculum. Adept at fostering collaboration and communication, ensuring successful outcomes in complex research environments. Proficient in Qualtrics and IBM SPSS.

I am a Panamanian professional currently based in Malmö, Sweden, with a background in maritime affairs and a strong passion for sustainable practices. I am undergoing a PhD in Maritime Affairs and hold an MSc in Maritime Energy Management from the World Maritime University, my expertise lies in conducting research, analyzing data, and preparing comprehensive reports. With extensive experience as a 2nd and 3rd Officer at Euronav, I have ensured the safe navigation of vessels and supervised cargo operations, while also contributing to projects promoting renewable energy and climate change mitigation as a Technical Consultant at MTCC Latin America. Additionally, my versatility is highlighted through my roles as a Technical Maritime Lecturer and a Customer Service Phone Agent. Combining exceptional attention to detail, critical thinking, and leadership abilities, I consistently achieve successful outcomes. Fluent in English and Spanish, I approach every endeavor with cultural sensitivity and a strong focus on customer satisfaction.

Detail-oriented Research Assistant with hands-on experience performing clerical, surveys, data collection, data cleaning and data categorization work to advance research goals. Drives team success with expertise in data review, reporting and correct categorization. Specializes in Data analysis.

Reese Secord

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Research Assistant

Chemistry Lab Assistant

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Bachelor of Science - Chemistry

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Research Assistant

Chemistry Lab Assistant

Bachelor of Science - Chemistry

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