Regina Fuller
Norfolk
Summary
Dedicated Insurance Customer Service Representative with a strong focus on client satisfaction and problem-solving. Skilled in policy reviews and educating customers on coverage options, committed to enhancing customer experiences and promoting retention.
Overview
26
26
years of professional experience
Work History
Insurance Customer Service Representative
GEICO
Virginia Beach, VA
09.1999 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
Education
Bachelor of Science - Philosophy
Old Dominion University
Norfolk, Virginia, VA04-1994
Skills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Active listening
- Policy review
- Attention to detail
- Decision-making
- Insurance coverage verification
- Critical thinking
- Information verification
- Financial transactions
- Multitasking
- Problem-solving abilities
- Problem-solving
Timeline
Insurance Customer Service Representative
GEICO
09.1999 - Current
Bachelor of Science - Philosophy
Old Dominion University