Regina Knick
Chester
Summary
Results-driven Dispatch Coordinator with over 19 years of experience in logistics and customer service. Skilled in problem-solving and process optimization, leading to improved response times and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Dispatch Coordinator
Comcast
Chester, VA
11.2006 - 03.2026
- Coordinated dispatch operations to ensure timely service delivery across multiple regions.
- Streamlined scheduling processes, enhancing efficiency and reducing response times for customer inquiries.
- Managed communication between field technicians and customers to resolve issues effectively.
- Implemented tracking systems for service orders, improving accuracy in dispatch logistics.
- Facilitated cross-departmental collaboration to improve service quality and customer satisfaction levels.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Assisted in resolving customer complaints and grievances.
Medical Office Administrator
Digestive Care
Petersburg, VA
05.2023 - 01.2026
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated insurance verification processes to ensure accurate billing and reimbursement.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed appointments, registrations and patient relations in busy medical office.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Entered procedure codes and diagnosis codes into medical billing software.
- Aided with prescription refill requests.
- Verified benefits and worked with insurance companies to obtain payments.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Streamlined patient flow through effective appointment scheduling, reducing wait times.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06-1998
Skills
- Scheduling proficiency
- Route planning expertise
- Data entry
- Customer service
- Service coordination
- Microsoft office
- Decision-making
- Work order preparations
- Calendar and scheduling software
- Prioritizing calls
- Closing tickets
- Workload management
- Route planning and adjustment
- Dispatching field personnel
- Routing orders
- Distance estimation
- Service requests
- Schedule coordination
- Teamwork and collaboration
- Quick thinking
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Timeline
Medical Office Administrator
Digestive Care
05.2023 - 01.2026
Dispatch Coordinator
Comcast
11.2006 - 03.2026
High School Diploma -
Thomas Dale High School