Regina Lomax
Newport News
Summary
Dynamic Office Manager and Clinical Intake Coordinator at Virginia Health Home Care, adept at enhancing team productivity and streamlining operations. Proven expertise in customer service and organizational skills, successfully managing staff training and performance improvement initiatives. Recognized for maintaining confidentiality and fostering strong relationships, ensuring seamless communication across departments.
Overview
10
10
years of professional experience
Work History
Office Manager/Clinical Intake Coordinator
Virginia Health Home Care
04.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Supported office staff and operational requirements with administrative tasks.
Education
No Degree - Nursing
Thomas Nelson Community College
Hampton, VAAssociate of Arts - Medical Office Specialist
ECPI
Newport News04-2005
Nursing
Denbigh High School
Newport News, VA06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Clerical support
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Conflict management
- Staff hiring
- Administrative oversight
- Employee training
- Training and coaching
- Team supervision
- Staff training
- Team bonding
- Information protection
- Performance improvement
- Senior leadership support
- Teamwork and collaboration
- Team leadership
- Schedule management
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Active listening
- Team collaboration
- Adaptability and flexibility
- Effective communication
- Verbal and written communication
- Phone and email etiquette
- Customer service management
- Reliability
Timeline
Office Manager/Clinical Intake Coordinator
Virginia Health Home Care
04.2015 - Current
No Degree - Nursing
Thomas Nelson Community College
Associate of Arts - Medical Office Specialist
ECPI
Nursing
Denbigh High School
Similar Profiles
France-Lise TranieFrance-Lise Tranie
Physical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health AgenciesPhysical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health Agencies
Emily ArnoldEmily Arnold
Billing Administrator at Virginia Kares Home Care ServicesBilling Administrator at Virginia Kares Home Care Services
SHAKEEMA HARRISSHAKEEMA HARRIS
Lead Medical Support Assistant (GS 7 Step 7) at Central Virginia VA Health Care SystemLead Medical Support Assistant (GS 7 Step 7) at Central Virginia VA Health Care System
Miles Jefferson - ParkerMiles Jefferson - Parker
Music Teacher ( Percussion Instructor ) at Newport News Public School DstMusic Teacher ( Percussion Instructor ) at Newport News Public School Dst
LYRIKA BRAXTONLYRIKA BRAXTON
Sales Associate at WalmartSales Associate at Walmart