Rehab Elleisy
Yorktown
Summary
Dynamic sales professional with a proven track record at Something Sweet Without Wheat, where I increased annual revenue by 58%. Skilled in relationship building and negotiation, I excel in delivering exceptional customer service and developing effective marketing strategies that drive results. Proficient in CRM software and adept at upselling techniques.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales and Leasing Consultant
Casey Honda
Newport News
10.2024 - Current
- Highlighted vehicle capabilities during customer test drives, and helped them to make their decision.
- Help in the sales or trade-in process.
- Follow up with customers after the sale to ensure total satisfaction.
Guest Service Agent
Kings Creek Resort
Williamsburg
07.2023 - 09.2024
- Handled high guest volumes efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
General Manager
Something Sweet Without Wheat
Woburn
12.2020 - 05.2023
- Supervised employees through planning, assignments, and direction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Spearheaded all sales activities and increased annual revenue by 58%
Telesales Representative
Vodafone UK
01.2017 - 11.2020
- Delivered timely customer service support.
- Generated sales by prospecting leads, and negotiating advantageous deals.
- Sell and upsell services and equipment.
Hilton Reservations and Customer Care
Hilton Hotels Corporation
01.2012 - 11.2016
- Make reservations over the phone and provide the best customer services
- Upsell by adding more reservations, extended stays, or upgrades.
- Assisting guests with their H Honors accounts.
Real Estate Agent
Coldwell Banker
Winchester
09.1996 - 12.2008
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Drafted contracts, purchase agreements, closing statements and leases.
Education
Bachelor of Science - Biochemistry
Faculty of Science
09-1994
Master of Science - Clinical Biochemistry
Faculty of Veterinary Medicine
Skills
- Customer service
- Sales techniques
- Negotiation skills
- Relationship building
- Follow-up strategies
- Time management
- Team leadership
- Problem solving
- Communication skills
- Product knowledge
- Inventory management
- Market analysis
- Upselling techniques
- Active listening
- Internet communication
- B2B and B2C sales
- Account management
- After-sales support
- Presentation skills
- Sales presentations
- Interpersonal skills
- CRM software
Certification
- Previous Real Estate Sales License.
- Current Car Sales License.
- Presentation Certificate.
Timeline
Sales and Leasing Consultant
Casey Honda
10.2024 - Current
Guest Service Agent
Kings Creek Resort
07.2023 - 09.2024
General Manager
Something Sweet Without Wheat
12.2020 - 05.2023
Telesales Representative
Vodafone UK
01.2017 - 11.2020
Hilton Reservations and Customer Care
Hilton Hotels Corporation
01.2012 - 11.2016
Real Estate Agent
Coldwell Banker
09.1996 - 12.2008
Bachelor of Science - Biochemistry
Faculty of Science
Master of Science - Clinical Biochemistry
Faculty of Veterinary Medicine
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