Rehanna Singleton
Chesapeake
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Super Chix
Chesapeake
01.2025 - Current
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Greeted customers and answered questions related to products and services.
- Took to-go phone orders from guests following outlined procedures.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Verified that all orders were correct before serving them to customers.
Crew Member
Bojangles'
Chesapeake
11.2023 - 11.2024
- Packed fast food products in approved containers, cups, and bags.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Restocked kitchen supplies including food products and utensils.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and equipment, swept and refilled stock.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained an organized work area to ensure efficient operations.
- Stocked shelves and cases with new or transferred items.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2025
Skills
- Customer service
- Inventory management
- Cash handling
- Food safety
- Team collaboration
- Time management
- Kitchen equipment operation
- Cleanliness
- Upselling
- Customer Ordering
- Baking Skills
- Price memorization
Timeline
FOH Team Member
Super Chix
01.2025 - Current
Crew Member
Bojangles'
11.2023 - 11.2024
High School Diploma -
Deep Creek High School
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