REINA E. GUZMAN
Fredericksburg
Summary
Experienced bilingual administrative professional specializing in healthcare support and patient services. Demonstrated expertise in managing appointment scheduling, maintaining electronic health records, coordinating insurance verification and billing processes, and delivering exceptional patient communication. Proficient with CPRS/VISTA systems and medical terminology, with a strong commitment to accuracy, organization, and efficient office operations. Fluent in English and Spanish, skilled in facilitating smooth interdisciplinary coordination, and administrative workflow.
Overview
14
14
years of professional experience
Work History
Financial Coordinator
The Smile Center
Fredericksburg
05.2020 - Current
- Manage patient appointment scheduling and coordinate calendar events.
- Maintain accurate financial records, including accounts receivable and bank reconciliations.
- Collaborate with insurance companies to verify coverage and facilitate claims processing.
- Respond promptly to patient inquiries through phone, email, and in-person communication.
- Oversee document control, patient records, and office efficiency protocols.
- Provide training and support to new staff members on policies and procedures.
- Assist with basic IT troubleshooting to ensure smooth office operations.
Patient Coordinator
Kumar Orthodontics
Stafford
12.2018 - 04.2020
- Scheduled and managed appointments for multiple providers to optimize workflow.
- Handled patient billing, insurance verification, and daily ledger maintenance.
- Served as a bilingual liaison between patients, providers, and insurance representatives.
- Coordinated office communications, appointment reminders, and provider travel plans.
Estimator
Service King Collision Center
Stafford
06.2011 - 12.2018
- Assessed vehicle damages and prepared repair estimates for customers and insurers.
- Processed financial documentation including daily deposits, invoices, and billing statements.
- Maintained inventory and ensured availability of tools and parts necessary for operations.
- Delivered consistent customer service in a fast-paced environment.
Education
Advanced High School Diploma -
Garfield High School
Woodbridge, VA06.2009
Skills
- Patient appointment coordination and calendar management
- Electronic Health Record (EHR) system operation (CPRS/VISTA)
- Insurance claims processing and financial documentation
- Medical terminology comprehension
- Bilingual communication (English and Spanish)
- Data entry, record maintenance, and document management
- Clerical duties include correspondence, supply tracking, and timekeeping
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Accounts reconciliation
- Office administration
Timeline
Financial Coordinator
The Smile Center
05.2020 - Current
Patient Coordinator
Kumar Orthodontics
12.2018 - 04.2020
Estimator
Service King Collision Center
06.2011 - 12.2018
Advanced High School Diploma -
Garfield High School
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