Rema Keen
Lancaster
Summary
I have accumulated a wide variety of work experience over the years that has given me excellent customer service and people skills. I have done everything from retail to management and from landscaping to teaching and performance. I am a highly-motivated employee with a desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and at quickly mastering new skills. I am a hardworking employee with customer service, multitasking, and time management abilities and am devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Usui Reiki Master Teacher and Practitioner
(Self) Reiki with Rema
Bristol
05.2020 - 01.2026
- Conducted personalized Reiki sessions for clients to promote relaxation and healing.
- Developed and maintained a welcoming and calming environment for client interactions.
- Educated clients on the principles of Reiki and self-care practices.
- Designed marketing materials to promote services and attract new clientele.
- Managed scheduling and appointments to ensure smooth operations of sessions.
- Collaborated with other wellness practitioners for integrated healing approaches.
- Provided ongoing support and guidance to clients throughout their healing journeys.
- Facilitated workshops to teach Reiki techniques and enhance community awareness.
- Answered questions from prospective customers regarding services available.
- Educated clients on proper nutrition and lifestyle habits that promote wellness.
- Led group meditations for relaxation and stress relief.
- Provided professional Reiki treatments to clients, tailored to their individual needs.
Spa Manager
Salt Of The Earth LLC
Abingdon
03.2017 - 04.2020
- Managed daily operations of spa services.
- Oversaw inventory management, ensuring adequate stock of products and supplies.
- Coordinated marketing efforts to promote new services and seasonal packages.
- Monitored compliance with health and safety regulations in spa facilities.
- Managed the daily operations of the spa.
- Actively recruited and trained qualified professionals for all spa positions.
- Created menus of treatments and packages that were attractive to customers.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Resolved customer complaints in a timely manner.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Identified opportunities for process improvements within the spa's operational structure.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Developed relationships with local businesses for cross-promotional opportunities.
Live Nursery Specialist
Lawes Home Improvement
Pounding Mill
06.2012 - 12.2017
- Assisted customers in selecting plants and gardening supplies.
- Maintained plant health through regular watering and pruning.
- Trained new staff on nursery operations and customer service techniques.
- Organized plant displays to enhance visibility and accessibility for shoppers.
- Managed inventory levels to ensure product availability for customers.
- Provided expert advice on plant care and landscaping solutions.
- Collaborated with team members to improve nursery workflow efficiency.
- Implemented seasonal planograms to align with merchandising strategies.
- Performed inventory control and logging for merchandise in receiving area.
- Developed promotional strategies for seasonal items in order to generate additional revenue streams.
- Provided technical advice on topics related to soil preparation, fertilizer application rates, irrigation systems installation and maintenance .
- Trained new staff members on proper safety protocols and job procedures related to work in the nursery environment.
- Organized and maintained the nursery area ensuring a neat and orderly display of products.
- Created displays to attractively showcase merchandise in order to maximize sales potential.
- Participated in community outreach activities such as garden club meetings or local festivals promoting our services at the nursery location .
- Conducted routine maintenance of nursery stock including pest and disease control.
- Assisted with special events held at the nursery providing support where needed during setup or takedown processes.
- Ensured compliance with safety regulations while handling hazardous materials such as pesticides and herbicides.
- Operated machinery such as tractors, mowers, tillers. to maintain grounds around the nursery facility.
- Cultivated and strengthened relationships with customers by delivering top-notch service and support.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Tasting Room Manager
Greencreek Winery
Tryon
02.2005 - 05.2012
- Managed daily operations and logistics for a successful retail business.
- Developed marketing strategies to attract and retain customers effectively.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the co
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Devised and implemented marketing strategies to attract new clients.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Ensured compliance with safety regulations throughout the facility.
Cultural Worker
Appalachian Women's Alliance
Floyd
01.2005 - 02.2009
- Managed daily operations of community outreach programs.
- Edited and proofread the newsletter and the Monthly Digest of written entrees from workshop participants.
- Wrote, organized and toured the company performance to local communities.
- Coordinated volunteer efforts for local events and initiatives.
- Facilitated workshops promoting women's empowerment and skills development.
- Collaborated with local agencies to enhance service delivery for clients.
- Trained new staff on operational procedures and best practices.
- Organized fundraising activities to support community programs and resources.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
- Supported administrative tasks including scheduling and record-keeping.
- Assisted clients in accessing resources and services provided by the organization.
Performance and Teaching Artist, Writer
Self-employed
Abingdon
01.2000 - 01.2008
- Storytelling Theater Performance.
- Facilitating Artist-in-Residence Programs in schools and with arts councils nationally.
- Conducting writing, story collecting, and performance workshops with adults and students.
- Writing and touring performance pieces nationally.
- Collaborated with local schools to integrate arts into the curriculum.
- Provided one-on-one mentorship to aspiring young artists.
- Organized community art events to promote student work and creativity.
- Fostered a positive and inclusive classroom environment for all students.
- Collaborated with teachers, administrators, parents, and community members to create a positive learning environment for students.
- Provided individualized instruction to assist students with varying levels of artistic ability.
- Encouraged critical thinking skills through discussion about the content presented within each project.
- Facilitated workshops to enhance artistic skills in various mediums.
Professional Storyteller, Workshop Coordinator, Writer
Appalshop's Roadside Theater
Whitesburg
05.1995 - 12.2000
- Contributing writer and performer for the company.
- Organizing and conducting storytelling workshops and community residencies and events all over the country.
- Travel Coordinator for events and residencies.
- Artist in Residence for Arts Commission for 5yrs.
Education
Usui Reiki Master
Usui Reiki School of Integrated Health
Bristol, TN04-2018
Master Gardener Program
Certified Master Gardener
Clemson University, SC02-2010
Esteemed Fellowship Program
Barter Theater
Abingdon, VA12-1999
Bachelor of Arts - English Literature/Theater
Virginia Intermont College
Bristol, VA05-1989
Skills
- People Person
- Management
- Customer service
- Communication skills
- Public relations
- Organizational skills
- Problem Solving
- Writing
- Teaching
- Patience
- Creative
- Dependable
- Flexible
- Adaptable
Certification
I am a certified Plant Specialist and have a certification in Reflexology. I am also certified in CPR and also in Pesticide Management.
Timeline
Usui Reiki Master Teacher and Practitioner
(Self) Reiki with Rema
05.2020 - 01.2026
Spa Manager
Salt Of The Earth LLC
03.2017 - 04.2020
Live Nursery Specialist
Lawes Home Improvement
06.2012 - 12.2017
Tasting Room Manager
Greencreek Winery
02.2005 - 05.2012
Cultural Worker
Appalachian Women's Alliance
01.2005 - 02.2009
Performance and Teaching Artist, Writer
Self-employed
01.2000 - 01.2008
Professional Storyteller, Workshop Coordinator, Writer
Appalshop's Roadside Theater
05.1995 - 12.2000
Usui Reiki Master
Usui Reiki School of Integrated Health
Master Gardener Program
Certified Master Gardener
Esteemed Fellowship Program
Barter Theater
Bachelor of Arts - English Literature/Theater
Virginia Intermont College