Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Remonda Farag

Aldie

Summary

Dynamic General Manager with extensive experience at HMSHost, excelling in budget administration and team leadership. Proven track record in enhancing operational efficiency and customer loyalty through strategic planning and effective training. Skilled in problem resolution and cost control, driving profitability while fostering a high-performance culture.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

HMSHost
10.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

1st Assistant Manager

HMSHost
Dulles
08.2020 - 10.2022
  • Wrapped, dated, and stored food in refrigerators under standardized temperatures for future use.
  • Disposed of waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Received, inspected, and verified food and kitchen inventory delivery before storage.
  • Set and enforce performance and service standards to maintain a consistent, high-quality environment devoted to customer satisfaction.

Supervisor

HMSHost
Dulles
02.2012 - 07.2020
  • Supervised daily operations to maintain workflow efficiency and team productivity.
  • Trained new employees on company policies and operational procedures.
  • Coordinated staff schedules to ensure adequate coverage and resource allocation.
  • Implemented safety protocols to promote a secure working environment for all staff.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Barista

HMSHost
Dulles
07.2007 - 01.2012
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Operated espresso machines and other brewing equipment efficiently.
  • Assisted customers with menu selections and provided product recommendations.
  • Handled cash transactions and managed daily cash register operations.
  • Trained new baristas on beverage preparation and customer service standards.

Education

Associate of Applied Science - Counseling Psychology

Social Work University
Cairo Egypt
05.1997

Skills

  • Human resources leadership
  • Budget administration
  • Problem resolution
  • Budgeting and cost control strategies
  • Team leadership
  • Event management
  • Supervision and training
  • Travel administration
  • Time management
  • Administrative support
  • Schedule management

Languages

5

Certification

  • ServSafe
  • Daily Operation Certification
  • Management Certification

Accomplishments

  • 100% Customer connection

References

References available upon request.

Timeline

General Manager

HMSHost
10.2022 - Current

1st Assistant Manager

HMSHost
08.2020 - 10.2022

Supervisor

HMSHost
02.2012 - 07.2020

Barista

HMSHost
07.2007 - 01.2012

Associate of Applied Science - Counseling Psychology

Social Work University

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Remonda Farag