Seasoned Shipping and Receiving Coordinator with over 10 years of experience in logistics and inventory management. Expertise in managing inbound and outbound shipments with a focus on precision and order accuracy. Effective leader committed to team development and continuous process improvement, ready to deliver value to any supply chain operation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Fine Metals Corporation
07.2022 - Current
Prepares materials for shipment by assembling, packing, protecting, and labeling shipments
This task involves assessing the mode (AIR/LTL/GROUND/HAZMAT) of transportation for shipping and preparing the necessary documents for the shipped materials
Assists in the inspection of received materials from suppliers/vendors
Ensures the adequate supply of shipping and shop materials are on hand to meet production schedules at all times.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Developed standard operating procedures for shipping department to follow and maintained records to active changes
Sales Associate
Total Wine & More
03.2021 - 06.2023
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained floor merchandise while assisting customers with recommendations that secured purchase decisions
Provide customer service by greeting and establishing a rapport with customers while informing them of our products and App services
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Online Customer Service Manager
Moxi Roller Skates
06.2020 - 06.2022
Managed and responded to emails via FreshDesk Applications while maintaining a brand voice
Maintained responsibility for all customer service concerns, feedback, issues, and questions
Managed a team of 2-5 CS reps at a time
Primary responder for escalations and unsatisfied customers
Professionally coached and performed as a roller skater for the brand at major company events such as the Barbie Collab - Promotional Video, Social Media Clips, YouTube Episodes, Woodward East x Moxi Skate Camp
Provided Sizing Consulting and Personal Shopping through scheduled Zoom calls
Provided artistic feedback on created digital assets used in the company marketing
Created designs and concepts for Merchandising through Print-On-Demand Services like TeeSpring and Printful
Modeled in Company clothes and accessories and promoted on the website's front page.
Daytime Supervisor
Merchants Grocery Company, Inc.
11.2018 - 11.2021
Delegate Leads and employees to maintain daily operations with efficient and effective communication
Maintain the ability to solve problems in the moment while keeping environments positive
Successfully schedule and arrange for coverage when short-staffed/call-outs
Maintain the ability to enforce policies and procedures with professionalism and poise
Maintain the ability to track trends, meet efficiency metrics, and analyze/(re)training of employees till most productive and efficient as described in the company standards
Ability to work at a rapid pace to meet tight deadlines and remain efficient
Maintain the ability to accurately verify and record the count and condition of cargo received
Operate powered lift trucks, floor sweepers, pallet jacks, and forklifts safely, with a 0% incident rate.
Outbound Operations Manager
FedEx Ground
11.2012 - 11.2018
Delegate the management of material flow, storage, and global order fulfillment to meet the company's expectations
Unloaded, picked, staged, and loaded products for shipping
Proficient in the use of the 'SWAK' shipping system to efficiently and accurately verify weights of cargo during transit
Determine the most efficient way to unload and load goods that are moved from racks, shelves, and vehicles to conveyor belts for the shifts sorting and loading/unloading
Managed loading area to meet tight deadlines and maximize trailer space
Managed the responsibility of overseeing and coordinating the verification and recording of all incoming and outgoing cargo
Performed quality assurance controls to insure quality transit for re-packs on packages/damaged containers
Sorted and loaded (IC) 'Incompatible' non-conveyor items into trailers while maximizing freight space
Observed Overall Operational Sort and coordinated with Facilities Operations Mgr to ensure the most efficient shift
Gov't Contracted Destination Move Coordinator
Secor-Group
12.2009 - 09.2014
Verified that information in the computer system was up-to-date and accurate
Provided complete full delivery services for the customer base
Communicated between parties, airlines, ship lines, and State Department officials to arrange for the final delivery of cargo
Setting up pack-outs and deliveries while communicating between parties, accounts, and the State Department
Setting up pre-move surveys, confirming dates with customers, and creating/sending overweight tickets and inventory list
Releasing shipments to carriers and communicating with local dispatch
Communicating directly with customers and officials in arranging the arrival, clearance, and delivery of household goods, personal effects, and personally owned vehicles.
Leasing Consultant
Amurcon Realty- Muirfield Woods Apartments
04.2013 - 05.2014
Computed, recorded, and proofread data, records, and reports
Worked with cross-functional resources to implement direct marketing programs, reaching a 10% increase in customer base
Communicated with customers and other individuals to answer questions and explain information
Complied with federal, state, and company policies, procedures, and regulations
Kept up with standard filing and completing work orders
Ensured all vacant ready apartments demonstrated the standard to be Move-In ready.
Education
High School Diploma - General Studies
Freedom High School
Chantilly,VA
06-2012
Skills
Efficient order processing
Digital design expertise
Proficient in hazardous materials handling and safety