Summary
Overview
Work History
Education
Skills
Timeline
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Delores P. Murph

Suffolk

Summary

Motivated and resourceful Customer Support Specialist with 5+ years of experience in high-volume environments including finance, retail, and hospitality. Proven ability to de-escalate customer issues, support teams, and resolve problems quickly and professionally. Experienced in remote work tools, fast learner of systems, and passionate about providing top-tier service. Seeking a remote customer support or client success role with a growth-driven company.

Overview

8
8
years of professional experience

Work History

Warehouse Associate

Amazon Fulfillment Center
08.2023 - Current
  • - Sorted, scanned, and packed customer orders in a high-volume environment with speed and accuracy.
  • - Consistently exceeded productivity targets; ranked as the #1 packer on multiple occasions.
  • - Maintained a flexible schedule and frequently picked up extra shifts to support team goals.
  • - Demonstrated reliability, attention to detail, and commitment to quality assurance.

Collections Agent

Spring Oaks Capital LLC
12.2021 - 06.2023
  • - Managed high-volume inbound/outbound calls and maintained composure under pressure.
  • - Negotiated payment solutions based on customer financials and compliance policies.
  • - Used internal CRM tools to document all interactions, disputes, and account resolutions.
  • - Collaborated cross-functionally with legal and support teams to resolve escalated issues.
  • Trained new team members on company policies and effective communication techniques.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.

Manager

Party City
04.2020 - 11.2021
  • Managed and motivated employees to be productive and engaged in work
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Improved marketing to attract new customers and promote business
  • Handled scheduling, opening/closing procedures, and trained new hires
  • Developed and implemented strategic plans to improve overall business performance.
  • Facilitated training sessions to ensure compliance with company policies and procedures.

Supervisor

Chick-fil-A
08.2020 - 03.2021
  • - Led team operations during high-traffic shifts and coached staff on performance goals.
  • Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Trained and mentored team members on food safety and quality standards.
  • Monitored inventory levels, coordinating with suppliers to maintain stock accuracy.
  • - Balanced operational efficiency with maintaining a positive work culture.
  • Supervised daily operations to ensure smooth service and customer satisfaction.

Cashier

Ivan Ramen Slurp Shop
05.2019 - 03.2020
  • - Delivered fast, friendly, and accurate service in a fast-paced NYC environment.
  • - Resolved customer complaints with professionalism and empathy.
  • - Processed high-volume cash and credit transactions via POS system.

Cashier/Server

Nanoosh Mediterranean Restaurant
05.2017 - 10.2018
  • - Maintained strong customer satisfaction through efficient and personable service.
  • - Supported front- and back-of-house operations and assisted with onboarding new hires.

Education

High School Diploma -

City As School
New York, NY
06.2017

Skills

  • Remote Communication (Zoom, Slack, Email Support)
  • Customer Relationship Management (CRM, Zendesk, proprietary tools)
  • Payment Plan Negotiation & Collections
  • Performance & Team Leadership
  • Time Management & Prioritization
  • Problem Solving & Conflict Resolution
  • Microsoft Office & Google Workspace
  • Call, Chat & Email Support
  • CRM Software
  • Microsoft Teams
  • Attention to detail
  • Google Workspace
  • Zoom
  • Slack
  • POS Systems
  • Microsoft Excel
  • Zendesk (basic familiarity)
  • Account management
  • Billing procedures
  • Goal orientation

Timeline

Warehouse Associate

Amazon Fulfillment Center
08.2023 - Current

Collections Agent

Spring Oaks Capital LLC
12.2021 - 06.2023

Supervisor

Chick-fil-A
08.2020 - 03.2021

Manager

Party City
04.2020 - 11.2021

Cashier

Ivan Ramen Slurp Shop
05.2019 - 03.2020

Cashier/Server

Nanoosh Mediterranean Restaurant
05.2017 - 10.2018

High School Diploma -

City As School

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Delores P. Murph