Summary
Overview
Work History
Education
Skills
languages
Timeline
Generic

Rey Coronado

Richmond

Summary

Motivated and adaptable IT candidate with a background in customer service, digital media, and technical support. Proven ability to troubleshoot issues, manage data, and communicate effectively in fast-paced environments. Seeking to transition into a technology-focused role leveraging strong problem-solving skills, experience with digital tools, and a commitment to continuous learning.

Overview

10
10
years of professional experience

Work History

SERVICE PLUMBER

Teto's Construction
01.2024 - Current
  • Built strong relationships with customers through active listening and effective communication.
  • Answered questions and educated customers regarding products and services.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Mentored junior plumbers, sharing industry expertise to improve overall team performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.

DRYWALL SUBCONTRACTOR

Corner Drywall
04.2015 - 01.2024
  • Accurately provided status information on project progress.
  • Trained and mentored new hires.
  • Conducted walk-through inspections and other scheduled inspections with homeowners.
  • Established strong relationships with clients to ensure their satisfaction with the work performed.
  • Collaborated with other tradespeople such as electricians, plumbers, carpenters, painters, to complete projects quickly and accurately.
  • Demonstrated excellent time management skills by completing jobs on schedule and within budget.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Supervised field crews to maximize quality and work efficiency.

SERVICE ADVISOR, TRANSLATOR

BMW
12.2019 - 04.2020
  • Translator (English to Spanish)
  • Service, resolved problems, improved operations and provided exceptional client support.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Reported any customer-oriented issues immediately for swift assistance and resolution.
  • Facilitated communication for people with limited language proficiency.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.

CUSTOMER SERVICE SPECIALIST

AutoZone
03.2019 - 01.2020
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Took ownership of customer issues and followed problems through to resolution.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Produced monthly reports using advanced Excel spreadsheet functions.

CAR TECHNICIAN

Grease Monkey
01.2018 - 06.2018
  • Provided expert product and service information.
  • Answered customer questions regarding product availability, pricing and promotional offers.
  • Operated a cash register to process cash, check, and credit card transactions.
  • Performed maintenance services including gasket replacements, tune-ups, removed and replaces tires.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.

Education

General Studies - Cyber Security, CSC

Brightpoint Community College
Midlothian
01-2026

Skills

  • Microsoft Office Suite (Excel, Word, Outlook, Powerpoint)
  • Adobe XD & Photoshop
  • Digital Media & Graphic Design Principles
  • Data Entry & Records Management
  • CRM Tools (basic familiarity)
  • Windows OS and Basic Troubleshooting
  • Customer Support Experience
  • Python Programming (Ongoing)

languages

SPANISH
Bilingual

Timeline

SERVICE PLUMBER

Teto's Construction
01.2024 - Current

SERVICE ADVISOR, TRANSLATOR

BMW
12.2019 - 04.2020

CUSTOMER SERVICE SPECIALIST

AutoZone
03.2019 - 01.2020

CAR TECHNICIAN

Grease Monkey
01.2018 - 06.2018

DRYWALL SUBCONTRACTOR

Corner Drywall
04.2015 - 01.2024

General Studies - Cyber Security, CSC

Brightpoint Community College

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Rey Coronado