Reyna G. Adams
Manquin
Summary
Dedicated Customer Onboarding Specialist with over 10 years of experience in client engagement. Agile professional with a proven track record of leading ERP end-user training and system implementations. Adept at rapidly mastering complex enterprise software to ensure seamless operational continuity and high user adoption rates.
Overview
13
13
years of professional experience
Work History
Customer Onboarding Specialist
ONECARD
Monterrey, Nuevo León, México
05.2018 - 04.2026
- Coordinate and schedule training sessions in spanish-languaje for new clients.
- Actively listened to spanish speakers customers, handled concerns quickly and escalated major issues to supervisor.
- Customized platform configurations to align with specific client operational requirements, enhancing workflow efficiency.
- Provide operational support for questions or concerns that may arise during the client’s transition to the new online platform,
- Attend internal sessions with management to provide detailed updates on the status of each new client.
- Developed training materials for new hires to enhance onboarding experience and knowledge retention.
ERP Implementation Trainer
TCA SOFTWARE SOLUTIONS
MONTERREY, N.L
07.2017 - 04.2018
- Developed and delivered training programs in spanish lenguaje for software applications, enhancing user proficiency and satisfaction.
- Trained new clients on ERP system configuration and operation, ensuring smooth onboarding and high user adoption.
- Coordinated operational support during the client’s implementation and hypercare period.
Bank Cashier
BBVA MEXICO
MONTERREY, N.L, MÉXICO.
09.2016 - 06.2017
- Processed customer transactions accurately and efficiently, maintaining cash drawer integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collected valuable customer feedback through surveys.
- Monitored daily cash flow, identifying discrepancies and reporting to management for resolution.
ERP Implementation Trainer
TCA SOFTWARE SOLUTION MEXICO
MONTERREY, N.L, MÉXICO
10.2013 - 09.2016
- Developed and delivered training programs for software applications, enhancing user proficiency and satisfaction.
- Trained new clients on ERP system configuration and operation, ensuring smooth onboarding and high user adoption.
- Coordinated operational support during the client’s implementation and hypercare period.
- Evaluated training effectiveness through assessments, ensuring alignment with organizational goals.
Education
No Degree - Hospitality And Tourism Management
Facultad De Ciencias Políticas Y Relaciones Internacionales
Monterrey, NL, México.12-2011
High School Diploma -
Preparatoria 22 UANL
Guadalupe, NL, Mexico.06-2006
Skills
- Languages: Spanish (Native), English (Professional working)
- Agile professional adept at quickly mastering enterprise software and ERP environments
- CRM Tools: Sales Force
- Microsoft Office (Word, Excel, Powerpoint)
- Time management & client-focused approach
- Adaptability / Flexibility
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Onboarding Specialist
ONECARD
05.2018 - 04.2026
ERP Implementation Trainer
TCA SOFTWARE SOLUTIONS
07.2017 - 04.2018
Bank Cashier
BBVA MEXICO
09.2016 - 06.2017
ERP Implementation Trainer
TCA SOFTWARE SOLUTION MEXICO
10.2013 - 09.2016
No Degree - Hospitality And Tourism Management
Facultad De Ciencias Políticas Y Relaciones Internacionales
High School Diploma -
Preparatoria 22 UANL