Rhaine Williford
Petersburg
Summary
Hardworking Material Handler with 1 year of experience working closely with other staff and leaders to move goods efficiently. Alert when transporting heavy loads. Team-player quick to communicate issues and work with others to resolve.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Office Administrator
Wright Traffic Control
Richmond
05.2025 - Current
- Managed office communications and correspondence for efficient workflow.
- Coordinated schedules and meetings for team members and clients.
- Maintained organized filing systems for essential documents and records.
- Implemented office procedures to enhance administrative efficiency.
- Trained new staff on office protocols and software systems.
- Supported payroll processing by collecting employee timesheets and data.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Greeted visitors warmly upon arrival at the office premises.
- Developed strong relationships with clients through excellent customer service skills.
- Resolved customer complaints or answered customers' questions.
Picker Packer
Vitamin Shoppe
Ashland
12.2024 - Current
- Read orders to obtain item numbers and located merchandise in bins or
- Stocked shelves with incoming merchandise as needed.
- Issued supplies, materials and products to team members based on information from requisitions.
- Confirmed items picked for orders by keying codes into system.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
Assistant Manager
Storage Asset Management
Portsmouth
03.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
Host
Red Robin
Mechanicsville
10.2024 - 12.2024
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Informed patrons of establishment specials and promotions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Material Handler
Tractor Supply Distribution Center
Franklin
06.2022 - 12.2023
- Organized warehouse inventory according to warehouse plan.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Observed inventory allocation to maintain material needs and production deadlines.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Ensured compliance with safety regulations while operating material handling equipment.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded completed orders on pallets according to delivery numbers.
- Received and distributed incoming materials to designated areas.
- Managed work area cleanliness by following company guidelines for organization.
Crew Member
McDonald's
Franklin
10.2020 - 06.2022
- Selected and assigned instructors to conduct training.
- Resolved customer complaints in a professional manner.
- Assisted management team with inventory counts of food products and beverage supplies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stocked shelves and cases with new or transferred items.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Informed customers about daily specials in an engaging manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
High School Diploma -
Franklin-Simpson High School
Franklin, KY05-2022
Career Diploma - Vet Assistant
Penn Foster College
Scottsdale, AZSkills
- Incident Reporting
- Tugger Operations
- Clean Background Check
- Positive Attitude
- Attention to Detail
- Warehouse Safety
- Equipment Safety
- Material Handling
- Cycle Counting
- Decision-making
- Closing oversight
- Menu management
- Telephone reception
- Online reservations
- Adaptable to change
- Dining room management
- Guest feedback
- Team collaboration
- Strong interpersonal skills
Timeline
Office Administrator
Wright Traffic Control
05.2025 - Current
Picker Packer
Vitamin Shoppe
12.2024 - Current
Host
Red Robin
10.2024 - 12.2024
Assistant Manager
Storage Asset Management
03.2024 - Current
Material Handler
Tractor Supply Distribution Center
06.2022 - 12.2023
Crew Member
McDonald's
10.2020 - 06.2022
High School Diploma -
Franklin-Simpson High School
Career Diploma - Vet Assistant
Penn Foster College