Rhiannon O'Neill

I have played a major role in the success of three Uptown Cheapskate locations in the Richmond area. With this being a resale store, I have experience in purchasing and pricing second hand clothing. I have mastered this skill by recognizing name brands and have successfully trained many employees in this area.

Sales & Profitability:

I have contributed to the increase in sales and profitability by monitoring performance and implementing strategies to boost sales, such as team competitions, social media posts, and community connections.

I set realistic goals for revenue growth each month and monitor success through daily reporting.

Operational Efficiency:

I oversee the daily operations for three locations by identifying training opportunities, identifying store needs, and updating daily reports.

I manage inventory to ensure the stores remain at an optimal inventory level. I do this through transferring inventory from store to store, performing monthly mark downs, and identifying departments to restrict based on an overflow of inventory.

I perform monthly store layout changes to maximize the sales floor and increase sales.

I have experience organizing special events and sales on and off site, such as, setting up booths at the Richmond Tattoo Convention.

Customer Experience:

I manage the customer experience by monitoring and responding to all Google reviews and customer emails. I also deliver constant feedback to the team to ensure they are providing outstanding customer service.

Employment Retention and Development:

I create and implement training programs by identifying training needs, updating training documents as needed, and personally training all new hires.

I foster a positive and motivating culture for the team by identifying employees with potential and encouraging additional training and responsibilities. I encourage an environment of open and honest feedback in order to continue improving performance.

I have experience in scheduling for a large team. Working with their availability while also making sure the needs of the store are covered.