Rhonda Atkins
Covington
Summary
Dedicated professional with a proven track record at TTEC Government Solutions, adept in problem-solving and conflict resolution. Excelled in managing time-sensitive tasks and enhancing customer satisfaction through empathy and active listening. Skilled in monitoring and securing premises, demonstrating a keen eye for detail and a commitment to safety at Protos Security.
Overview
2
2
years of professional experience
Work History
Production Clerk
TTEC Government Solutions
08.2023 - 04.2024
Inbound and Outbound calls to assist customers with account questions and issues. Prepare transponder orders for shipping. Validate license plate images for toll booth violations.
Security Specialist
Protos Security
09.2022 - 08.2023
Monitor live feed surveillance videos in order to prevent unauthorized access to construction sites and retail locations. Outbound calls to site contacts and police as needed.
Education
High School Diploma -
Rockbridge County High School
Lexington, VA06-1998
Skills
- Empathy
- Patience
- Problem solving
- Time management
- Active listening
- Conflict resolution
Timeline
Production Clerk
TTEC Government Solutions
08.2023 - 04.2024
Security Specialist
Protos Security
09.2022 - 08.2023
High School Diploma -
Rockbridge County High School
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