Rhonda Crandall
Locust Grove,VA
Summary
Professional with high standards and focus on achieving results. Background includes 15 years registration management, ensuring efficient and accurate processes. Overseeing registration processes, enhancing operational efficiency, and ensuring compliance with policies. Strong emphasis on team collaboration, adaptable to changing needs, and reliable in delivering consistent outcomes. Skilled in problem-solving, process improvement, and customer service. Knowledgeable Manager with proven track record in managing registration processes and enhancing operational efficiency. Successfully led teams to streamline workflows and improve accuracy in data management. Demonstrated abilities in problem-solving and team leadership.
Overview
24
24
years of professional experience
Work History
Patient Access Registration Supervisor
Trauma Level II and FSED Lee’s Hill ER
03.2009 - Current
- Interim ER Patient Access Manager.
- Managed patient access services and ensured that department ran smoothly and efficiently
- Oversaw all aspects of patient registration
- Supervised, trained, and mentored a team of patient access staff
- Resolved any issues and complaints from patients in a timely manner
- Ensured that all patient access services followed federal and state regulations
- Monitored performance and made recommendations for improvement
- Developed and implemented patient access improvement initiatives to improve service quality and reduce wait times
- Developed and maintained strong working relationships with physicians, staff, and other external customers
- Responsible for managing the patient access process for all levels of care, including inpatient, outpatient, and emergency services
- Ensured compliance with all applicable federal, state, and local laws and regulations
- Analyzed patient access data and developed detailed reports to track performance and identify opportunities for improvement
- Developed and maintained positive relationships with external and internal customers
- Familiarity with HIPAA regulations and patient privacy laws
- Analyzed registration data to identify trends, inform planning decisions, and optimize attendee experience.
- Resolved complex issues related to registrations promptly, demonstrating strong problem-solving skills under pressure.
- Maintained a high level of customer satisfaction by addressing attendee inquiries and concerns with professionalism, empathy, and efficiency.
- Coordinated volunteer schedules to ensure adequate staffing levels during peak periods of event activity.
- Utilized feedback from registrants to continuously improve services and implement enhancements based on specific needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Completed bi-weekly payroll for 30 employees.
Patient Access Senior Registrar
Mary Washington Healthcare
01.2007 - Current
- Ordered supplies based on stock quantities, expected usage, and budget limitations.
- Upheld HIPAA regulations and standards for protecting patient information.
- Completed on call and scheduling
- Promoted a culture of continuous improvement by actively participating in team meetings, sharing ideas for process enhancements that benefit both staff members and patients alike.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
Patient Access Registrar
Mary Washington Healthcare
10.2000 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Education
High School Diploma -
Emmanuel Baptist School
Manassas, Va06-1988
Skills
- Leadership
- Customer Service
- Patient Registration
- Staff management
- Data Analysis
- Regulatory compliance
- Training & Development
- Process Improvement
Personal Information
Title: Patient Access Supervisor
Timeline
Patient Access Registration Supervisor
Trauma Level II and FSED Lee’s Hill ER
03.2009 - Current
Patient Access Senior Registrar
Mary Washington Healthcare
01.2007 - Current
Patient Access Registrar
Mary Washington Healthcare
10.2000 - Current
High School Diploma -
Emmanuel Baptist School
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