Rhonda Piercy
Danville
Summary
Claims Representative at First Citizens Bank with exceptional communication skills and a proven track record in enhancing client satisfaction. Adept at problem-solving and fostering strong relationships, I efficiently processed refunds and resolved issues, contributing to a seamless claims experience. A dedicated team player, I thrive in collaborative environments.
Overview
33
33
years of professional experience
Work History
Claims Representative
First Citizens Bank
08.1992 - Current
- Followed up with customers and clients on unresolved issues.
- Improve clients and customer satisfaction by providing timely and accurate information on the questions or problems they have.
- Develop strong relationships with clients, facilitating trust and open communication during the claims process.
- Working closely with the clients and customers to make sure they completely understand.
- Researching and working the cash notices each day. Try and clear or resolve as quick as possible or in a timely matter.
- Answering phone calls both inside the company and out depending on the need and doing my best to resolve.
- Keeping and providing back up when needed on any applications/emails and on all transactions processed.
- Working cash applications throughout my job on a daily basis.
- Keeping daily stats of all work received and handled through the day.
- Reviewing and processing all paperwork to refund customers and other factors.
- Once refunds have been written and approved, one of my job is dating, keying, and printing all the refunds for the claims department for the day.
- Being able to be a team player and willing to help in different areas and desk whenever needed.
- Being flexible and able to lend help in different departments and desk when needed.
Education
Dan River High
Ringgold, VASkills
Team Player
Great communication skills
Problem solver
Timeline
Claims Representative
First Citizens Bank
08.1992 - Current
Dan River High
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