Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rhonda Harvin

Chesapeake

Summary

Dedicated and customer-focused professional with over 10 years of progressive experience in customer service, administrative support, and operations. Known for resolving complex issues with empathy and efficiency, collaborating cross-functionally, and exceeding performance metrics. Strong background in training, quality auditing, and technical support. Seeking to contribute proven skills as a Customer Service Representative III.

Overview

24
24
years of professional experience

Work History

Store Associate

Tuesday Morning
Chesapeake
12.2022 - 06.2023
  • - Delivered friendly and responsive service, assisting with product selection and resolving customer concerns.
  • - Handled payment transactions, maintained merchandising standards, and processed incoming freight.

Rural Carrier Associate

USPS
Chesapeake
08.2017 - 11.2017
  • - Delivered and sorted high-volume mail and parcels, handled customer transactions, and supported multiple routes.

Child Care Provider

ABC Childcare (Self-employed)
Hampton Roads
08.2011 - 06.2016
  • - Ensured safe, nurturing environments for children, with a focus on health, nutrition, and development.
  • - Maintained detailed records, administered medication, and managed scheduling needs for parents.

Operations Manager/Personal Assistant

James Bentley Treatment Program
Portsmouth
06.2010 - 07.2011
  • - Streamlined operations across HR, QA, and healthcare teams.
  • - Managed budgets, resolved invoicing issues, supported compliance, and drafted legal correspondence.
  • - Developed internal policy documents and activity schedules for mental health programs.

Office Assistant III

Northrop Grumman
Newport News
02.2004 - 09.2009
  • - Supported executive leadership by managing schedules, meetings, correspondence, and travel arrangements.
  • - Maintained detailed records, managed departmental budgets, and coordinated corporate volunteer activities.

Web Sales Representative

Nextel Communications
Hampton
07.2000 - 08.2003
  • - Handled customer inquiries via phone and email; resolved order issues and performed technical support.
  • - Served as acting team lead, created internal job aids, and trained staff on new systems and procedures.

Trainer

GC Services
Chesapeake
01.1999 - 02.2000
  • - Trained and mentored new hires for call center operations; developed training materials and conducted performance evaluations.

Education

BA - Psychology

Saint Leo University

Skills

  • - Conflict Resolution & Problem Solving
  • - Escalation Management
  • - Multi-Channel Communication (Phone, Email, Chat)
  • - Technical Troubleshooting
  • - Documentation Accuracy
  • - Process Improvement
  • - Team Collaboration
  • - Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Additional Information

  • - Experience supporting technical customer bases
  • - Previous work-from-home experience
  • - Served as primary caregiver (2012-2016), demonstrating compassion and adaptability
  • - Security clearance representative & team coordinator (Northrop Grumman)

Timeline

Store Associate

Tuesday Morning
12.2022 - 06.2023

Rural Carrier Associate

USPS
08.2017 - 11.2017

Child Care Provider

ABC Childcare (Self-employed)
08.2011 - 06.2016

Operations Manager/Personal Assistant

James Bentley Treatment Program
06.2010 - 07.2011

Office Assistant III

Northrop Grumman
02.2004 - 09.2009

Web Sales Representative

Nextel Communications
07.2000 - 08.2003

Trainer

GC Services
01.1999 - 02.2000

BA - Psychology

Saint Leo University

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