I signed up for Crisis Lifeline with the intention of helping those that needed it. It required communication, and building rapport which can benefit to this job. I kept my composure during the moments where the tension was high, demonstrating poise even during the worst of times. I communicated, and respected the staff as well as my fellow volunteers. Leveraging a positive attitude and organizational efficiency, I significantly contributed to program success, employing excellent interpersonal communication to effectively meet and exceed objectives.