Rhyen Pettway
Hampton
Summary
High-performing Business Administration student at Hampton University with Dean’s List recognition and top 20% academic standing. Experienced in client service, operational efficiency, and community engagement through ambassador and service roles. Demonstrates analytical thinking, accountability, and consistent professional growth.
Overview
4
4
years of professional experience
Work History
Guest Service Advocate
Target
06.2022 - Current
- Deliver high-volume customer service while maintaining operational efficiency
- Resolve complex customer concerns with professionalism and independent problem-solving
- Support front-end operations, fulfillment processes, and inventory flow
- Trusted to manage transactions and sensitive situations requiring accuracy and composure
- Educated customers on product features and promotions, enhancing overall shopping experience.
Pet Sitter & Dog Walker
BFF Club
04.2024 - 07.2025
- Built and maintained a growing portfolio of repeat clientele through reliability and consistent service quality
- Entrusted with in-home access and full responsibility for pet care, safety, and daily routines
- Developed long-term client relationships rooted in accountability and clear communication
- Managed scheduling logistics and service coordination independently
- Administered medications and special dietary needs as required by pet owners.
- Maintained accurate records of pet behaviors, health issues, and client communications.
- Trained new staff on pet care standards, emergency protocols, and customer service best practices.
Education
Bachelor of Science - Business Administration, Management
Hampton University
Hampton, VA05-2027
Business Management
California State University, Northridge
Northridge, CA03-2025
Skills
- Microsoft Excel (Data organization & analysis)
- Business communication
- Analytical thinking
- Problem-solving under pressure
- Client relationship management
- Complaint handling
- Customer service background
- Decision-making skills
- Complex Problem-solving
Timeline
Pet Sitter & Dog Walker
BFF Club
04.2024 - 07.2025
Guest Service Advocate
Target
06.2022 - Current
Business Management
California State University, Northridge
Bachelor of Science - Business Administration, Management
Hampton University
Relevant Coursework
- Business Organization & Management
- Principles of Statistical Analysis
- Principles of Marketing
- Business Law I
- Quantitative Methods (In Progress)
- Business Research (In Progress)
- Human Resource Management (In Progress)
LEADERSHIP & ENGAGEMENT
- National College Resources Foundation (NCRF) — Ambassador
- Represent organization at educational outreach initiatives including Black College Expo
- Support student engagement and college resource awareness efforts
- Serve as a liaison between prospective students and institutional opportunities