Riana Gouldin
Midlothian
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
08.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Togo Specialist
O'Charley's
03.2019 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Increased repeat business by consistently providing friendly and attentive service.
Server
Shogun Japanese Steakhouse
09.2018 - 02.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Applied Science - Nursing
Brightpoint Community College
Chester, VA12.2025
Skills
- Customer Service
- Multitasking
- Sales and Upselling
- Money handling abilities
- POS systems expert
- Active Listening
- Teamwork and Collaboration
- Customer Support
- Team Collaboration
Timeline
Customer Service Associate
Wawa
08.2023 - Current
Togo Specialist
O'Charley's
03.2019 - 08.2023
Server
Shogun Japanese Steakhouse
09.2018 - 02.2019
Associate of Applied Science - Nursing
Brightpoint Community College
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