Ricardo Moreno
Fredericksburg
Summary
Dynamic leader with a proven track record of strategic thinking and decision-making at USMAKAPA. Excelled in digital marketing and customer care, fostering significant growth and partnerships. Demonstrated expertise in sales techniques and overcoming challenges, leading teams to exceed targets and innovate solutions. Skilled in both team collaboration and driving business success.
Overview
26
26
years of professional experience
Work History
Founder/Owner
USMAKAPA
01.2018 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Sales Agent
Multiabrasivos
04.2010 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of abrasives OSA complaint products to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Monitored service after sale and implemented quick and effective problem resolutions.
Salesperson
Chevy San Carlos
04.2014 - 06.2015
Salesperson
Munich Automotriz
06.2012 - 01.2014
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Production Coordinator
Presentation Services Audio Visual
12.2009 - 01.2014
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
Media Planner
Financiera De Medios
01.2002 - 02.2008
- Solicited media content for distribution via digital verticals such as radio and magazines.
- Increased client satisfaction by developing and implementing tailored media strategies.
- Analyzed competitors'' media activities to identify potential opportunities for differentiation and growth.
- Oversaw online media buying procedures and supervised team of 18 employees.
- Implemented data-driven optimizations to improve targeting accuracy and boost overall campaign results.
IT Project Manager
Partido Revolucionario Institucional
02.2004 - 05.2006
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Webmaster
Netspace
02.2001 - 12.2001
- Troubleshot issues with websites and fixed scripting and use issues.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Configured and purchased domains for websites.
Customer Support Technician
Computol
09.1998 - 12.2000
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
Education
Bachelor of Science - Electronic Engineering
ITESM
Monterrey,MX09-1998
Skills
- Strategic thinking: Seeing the bigger picture and making long-term plans
- Decision-making: Analyzing risks and making quick, informed choices
- Customer care
- Digital marketing: SEO, social media, email marketing, and content strategy
- Sales techniques: Negotiating and closing deals effectively
- Handling challenges and turning setbacks into opportunities
Timeline
Founder/Owner
USMAKAPA
01.2018 - Current
Salesperson
Chevy San Carlos
04.2014 - 06.2015
Salesperson
Munich Automotriz
06.2012 - 01.2014
Sales Agent
Multiabrasivos
04.2010 - Current
Production Coordinator
Presentation Services Audio Visual
12.2009 - 01.2014
IT Project Manager
Partido Revolucionario Institucional
02.2004 - 05.2006
Media Planner
Financiera De Medios
01.2002 - 02.2008
Webmaster
Netspace
02.2001 - 12.2001
Customer Support Technician
Computol
09.1998 - 12.2000
Bachelor of Science - Electronic Engineering
ITESM
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