Ricardo Perez
Arlington
Summary
Driven professional with a track record of enhancing customer experience and streamlining patient access at Virginia Hospital Center. Excelled in roles requiring excellent customer service and problem-solving skills, achieving rapid promotions at Party Depot. Skilled in insurance verification and team leadership, consistently delivering results beyond employer expectations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Project Manager
K&K Floor, Inc.
12.2021 - Current
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Maintained strong relationships with suppliers to ensure timely delivery of high-quality products at competitive prices.
- Reduced material waste by accurately measuring spaces and calculating required materials for each job.
- Communicated clearly with clients regarding project progress, discussing any modifications or adjustments as needed throughout the process.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Patient Access Specialist
Virginia Hospital Center
09.2016 - 12.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolved patient financial and Type problems with guidance from documented guidelines and procedures.
- Collected and validated patient demographics and insurance information.
Store manager
Party depot
10.2011 - 09.2016
- Promoted from Team Leader to Assistant Manager within 3 months.
- Promoted from Assistant Manager to Store Manager 8 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Reported to the district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered an average of 10-15 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Maintained cleanliness and presentation of stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
- Maintained work environment in clean and sanitary manner.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Generated spreadsheets detailing sales information.
- Trained new employees on proper protocols and customer service standards.
- Walked around facility frequently to check activities.
Education
High School Diploma - undefined
Washington Lee high school
1301 N Stafford street, Arlington, VA, 222012011
Skills
- Excellent customer service skills
- Merchandising
- Bank deposit procedures
- Talented multi-tasker
- Flexible thinker
- Quick learner
- Team leadership
- Stock management
- Accurate money handling
- Dependable
- Reliable and punctual
- Excellent verbal/written communication
- Cash register operations
- Opening and closing procedures
- Problem-solving skills
- Upselling
- Creative
- Credit card transactions
- Stocking
- Motivated team player
- Patient interviewing
- Insurance Verification
- Insurance billing
- Information Collection
- Patient Registration
- Medical insurance
- Insurance verifying
- Crew oversight
- Accurate Measurements
- Site evaluation
- Mathematical Calculations
- Payment handling
- Cost Estimation
- Product Demonstration
- Upselling strategies
- Budget Planning
- Industry trend awareness
- Expert Product Knowledge
- Proposal Development
- Flooring knowledge
- Flooring Installation Expertise
- Friendly and Helpful
- Strong Sales Techniques
- Client follow-up
- Customer Service
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Excellent Communication
- Team Cooperation Organizational Skills
- Meeting Sales Goals
Reference
Raul Velasquez (571)888-9077 Mina Nous (757) 232-0940 Duan Reese (202)766-9001
Timeline
Project Manager
K&K Floor, Inc.
12.2021 - Current
Patient Access Specialist
Virginia Hospital Center
09.2016 - 12.2021
Store manager
Party depot
10.2011 - 09.2016
High School Diploma - undefined
Washington Lee high school
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