Richard OConnor
Sterling
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Ted's Bulletin
Ashburn
06.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host and Busser
Gogi 92
Leesburg
10.2022 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
BROAD RUN HIGH SCHOOL
Ashburn, VA02.2024
Some College (No Degree) - Cyber Security
Northern Virginia Community College
Annandale, VASkills
- Customer service
- Sales
- Attention to detail
- Time management
- Active listener
- Strong work ethic
- Exceptional customer service
- Professional appearance
Certification
Customer Service & Sales Certification, NRF Foundation RISE Up
Languages
Spanish
Limited
Timeline
Server
Ted's Bulletin
06.2024 - 04.2025
Barista
Starbucks
06.2023 - Current
Host and Busser
Gogi 92
10.2022 - 02.2024
High School Diploma -
BROAD RUN HIGH SCHOOL
Some College (No Degree) - Cyber Security
Northern Virginia Community College
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