Summary
Overview
Work History
Education
Skills
Timeline
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Richard Pedersen

Gloucester Point,VA

Summary

Dynamic leader with a proven track record at James River Electrical Inc, excelling in strategic planning and operational excellence. Enhanced customer satisfaction through innovative initiatives and effective crisis management. Skilled in team building and training, fostering a culture of continuous improvement while driving performance and achieving business goals.

Overview

15
15
years of professional experience

Work History

President

James River Electrical Inc
07.2022 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

Service Manager

Luxterra Electrical INC
01.2020 - 03.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Lead Electrician

Parker Electric INC
04.2010 - 01.2020
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Completed rough-in, termination, and underground work.
  • Trained junior electrical professionals on proper procedures.
  • Diagnosed issues and developed effective solutions.

Education

Bethel High School
Hampton, VA

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence

Timeline

President

James River Electrical Inc
07.2022 - Current

Service Manager

Luxterra Electrical INC
01.2020 - 03.2022

Lead Electrician

Parker Electric INC
04.2010 - 01.2020

Bethel High School

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Richard Pedersen