Richelle Hammiel
Suffolk
Summary
Polite customer service professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Call Center Representative
MAP Communications
03.2021 - 10.2023
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Assistant
Smithsonian Enterprises
03.2018 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Representative
Kohl's
06.2017 - 08.2017
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Barnes & Noble
08.2014 - 01.2017
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Master of Arts - Journalism
Georgetown University
Washington, District of Columbia, DC08-2019
Bachelor of Arts - Journalism
Norfolk State University
Norfolk, Virginia, VA05-2017
Skills
- Complaint resolution
- Call logging
- Sales closing
- Account updating
- Quality assurance optimization
- Typing
- Data entry
- Appointment scheduling
Timeline
Call Center Representative
MAP Communications
03.2021 - 10.2023
Administrative Assistant
Smithsonian Enterprises
03.2018 - 12.2020
Customer Service Representative
Kohl's
06.2017 - 08.2017
Customer Service Representative
Barnes & Noble
08.2014 - 01.2017
Master of Arts - Journalism
Georgetown University
Bachelor of Arts - Journalism
Norfolk State University